Personal Lines Department Director at Civic Minds

Are you a hands-on service-driven leader who thrives on building high-performing teams and delivering exceptional client experiences We are looking for a Personal Lines Department Director to lead our service team drive retention and ensure operational excellence. This is a strategic high-impact role where your leadership directly shapes client satisfaction team culture and sustainable growth. Location: Kansas (at an office in Louisburg Paola Overland Park Lawrence or Topeka) Hybrid flexibility available Why Youll Love This Role: Lead coach and inspire a talented Personal Lines service team. Drive operational consistency quality assurance and exceptional client experiences. Partner with producers leadership and carriers to support growth and retention goals. Influence processes metrics and culture to strengthen performance and collaboration. What Youll Do: Team Leadership & Development: Lead huddles 1:1 coaching and professional growth initiatives. Create a culture of accountability collaboration and continuous improvement. Operational Excellence: Ensure workflows are efficient accurate and consistently executed. Implement quality assurance practices that drive measurable improvements. Client Retention & Growth: Support proactive renewals cross-sell/up-sell opportunities and relationship-building strategies. Data-Driven Insights: Use dashboards and metrics to guide coaching identify opportunities and improve results. Collaboration & Market Partnerships: Partner with producers and carriers to strengthen placements resolve escalations and enhance the client experience What Were Looking For: 7 years in the insurance industry including 3 years in leadership within Personal Lines or client-service operations. Have at least 3 years of experience within an independent agency Proven success leading service teams improving processes and driving client satisfaction. Hands-on experience working with carriers and producers to resolve issues and strengthen relationships. Strong coach communicator and collaborator who leads by influence and example. Deep understanding of Personal Lines products carrier appetites and agency operations. Key Skills Customer Service,Data Networking,Horticulture,Fashion Designing,Guest Services,ACCA Employment Type : Full Time Experience: years Vacancy: 1