Personal Training Manager at Crunch Fitness - Northeast Florida

Job DescriptionJob DescriptionPersonal Training Manager Job Description Summary:The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals.The Personal Training Manager will achieve these objectives by:Managing and coaching the front-end selling process of the CrunchOne Kickoff.Managing and coaching the delivery of personal training servicesOwning the client journey that a customer takes by engaging with our paid programmingThe Personal Training Manager is responsible for communicating and upholding company standards and leading by example. The Personal Training Manager will ensure that team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.Job Duties:Key Accountability: New Client Acquisition [50% of time]Duty StatementSelling directly by performing at least 50% of all CrunchOne KickoffsCoaching, role playing, and guiding the individual personal trainer direct reports on how to sellManaging schedules and directing resources as informed by the various KPIsKey Accountability: Minimize & Manage Attrition [30% of time]Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days.Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationaleEnsure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reportsKey Accountability: Staff Development [10% of time]Duty StatementHire, train, and manage the performance of a team of qualified Personal TrainersConduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.Key Accountability: Manage and Communicate Key Performance Indicators [10% of time]Duty StatementMaintain reports and data for clarity into performance of the businessCommunicate takeaways and plans for improvement to General ManagerQualifications & Skills:Knowledge, Skills & Abilities:o Knowledge of Personal Training techniques and program designo Sales, communication, and rapport building skillso Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.o Muscle be able to adjust and operate all club equipmento Experience in coaching/motivating groupso Strong leadership, interpersonal & communication skillso Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitudeo Possesses a strong member service focuso Responds professionally to requests and inquiries from guests, members, and staffEducation Level:o High School Diploma or GED requiredo Bachelors Degree preferredo Current CPRCertifications (One or more of the following):o ACSM Certified Personal Trainero ACE Personal Trainer Certificationo The Cooper Institute Personal Trainer Certificationo IFPA Personal Fitness Trainer Certificationo NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialisto NESTA Personal Fitness Trainer Certificationo NFPT Personal Trainer Certificationo NSCA Certified Personal Trainer or Certified Strength and Conditioning SpecialistExperience:o 1-2 Years as a Personal Trainer preferredo Preferred: Prior management experience in retail/hospitality industry leading 3-10 employeeso Preferred: Consultative sales experiencePhysical Requirements:o Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the publico Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds