PFS Operations Support Specialist at Guidehouse

Patient Account Representative

The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned.

This is a full-time hybrid position based at the Centralized Business Office in Lewisville TX. Work schedule is Monday through Friday working between the hours of 8:00 AM - 5:00 PM CT. Two days onsite at the office will be Monday's and Tuesday's.

Duties and Responsibilities:

• Document and distribute all business-related requests and correspondence from patients and insurance companies.
• Process all outgoing correspondence daily.
• Retrieve and complete all designated requests.
• Complete all assigned projects in a timely manner.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Complete all internal requests.
• Complete all copying and printing requests for Patient Financial Services.
• Update patient demographic and insurance information.
• Review EOB's
• Perform special projects to identify, and reconcile, payer specific issues.

What You Will Need:

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.
• 0-2+ years work experience in a healthcare, business, retail, customer service setting.

What Would Be Nice to Have:

• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse:

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.