Physical Therapy Scheduler – Hybrid Remote at Morgan Stephens

Physical Therapy Scheduler Hybrid RemoteEmployer: National Managed Care Organization New JerseyLocation: Hybrid Remote (New Jerseybased applicants preferred; occasional onsite or field requirements)Pay Range: $24$28/hr based on experienceOverviewA national managed care organization is seeking a detail-oriented customer-focused Physical Therapy Scheduler to support its Care Management and Therapy Services teams. This hybrid remote position ensures that New Jersey Medicaid members receive timely access to physical therapy and related rehabilitation services. Most work is completed remotely with occasional onsite meetings training or field-based coordination as needed within New Jersey (mileage reimbursed when applicable).The scheduler will coordinate therapy appointments communicate with members and providers verify service requests and support continuity of care. This role is ideal for candidates with experience in scheduling home care coordination disability support or customer service who enjoy helping members navigate their care needs.Key Responsibilities Schedule physical therapy appointments for members based on provider availability authorization guidelines and member preferences. Make outbound calls to members to confirm scheduled visits verify contact information and address basic questions. Manage inbound calls from members providers and therapy offices regarding appointment times service status and documentation needs. Communicate professionally with PT/OT/ST providers to confirm availability request updates and ensure timely service delivery. Review therapy referrals and verify required information such as diagnosis codes service authorizations and therapist credentials. Enter accurate scheduling details notes and updates into the organizations electronic care management system. Track missed visits cancellations and rescheduling needs; follow up promptly with members and providers. Work closely with Care Coordinators Case Managers and Utilization Management to ensure members receive appropriate and timely therapy services. Identify barriers to care and escalate concerns such as transportation challenges or access issues. Maintain confidentiality comply with HIPAA regulations and deliver high-quality customer service.Qualifications Experience in scheduling home care coordination customer service or administrative support. Strong communication skills with the ability to speak clearly and professionally with members families and providers. Comfortable using electronic systems for documentation scheduling and communication. Ability to learn new software and follow established processes accurately. Organized dependable and able to manage multiple scheduling tasks efficiently. Experience in disability services home care or working with vulnerable populations preferred. High school diploma or equivalent required; additional training in healthcare administration or scheduling is a plus.Work Environment & Compensation Hybrid remote position with most work completed from home. Occasional in-person meetings trainings or field-based tasks required in New Jersey (mileage reimbursed when applicable). Equipment provided based on company policy. Competitive hourly rate of $24$28 based on experience with full benefits for eligible employees.This position offers an excellent opportunity for someone who enjoys helping others excels in communication and coordination and is seeking a long-term career path within a respected national healthcare organization. Key Skills Patient Care,Anatomy Knowledge,Physiology Knowledge,Medical office experience,Office Experience,Patient Assessment,Pediatrics Experience,Home Care,Front Desk,Teaching,Heavy Lifting,Patient Service Experience Employment Type : Hourly Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 28