Portal Specialist Remote at BrightSpring Health Services

Our CompanyAmeritaOverviewThe Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Ameritas intake workflow. This role ensures referral information is captured entered and communicated efficiently to downstream teams ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita improving communication referral accuracy and overall service levels across markets.Schedule: Monday - Friday8:30am - 5:30pmWe Offer Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance 401(k) Retirement Plan with Employer Match Company paid Life and AD&D Insurance Short-Term and Long-Term Disability Employee Discounts Tuition Reimbursement Paid Time Off & HolidaysResponsibilitiesRetrieves reviews and processes new referrals from assigned hospital portals in a timely mannerMonitors multiple portals concurrently to minimize missed or delayed referralsCreates initial (skeleton) patient charts within CPR to facilitate quick downstream processingCommunicates within hospital and case-management portals as needed (market-dependent)Relays benefit investigation outcomes authorization status and estimated delivery timelines to referral sourcesCollaborates with internal teams including Intake BI Authorization Pharmacy and Nursing as neededSupports standardized turnaround times for referral processingIdentifies delays missing documentation or portal issues and escalate promptlyMaintains accurate compliant documentation in CPR and related systemsSupervisory Responsibility: NoQualificationsHigh school diploma or equivalent required; associate degree preferred.One (1) year of relevant experience in home infusion specialty pharmacy medical office hospital liaison or intake preferred.Experience working with electronic medical record (EMR) systems intake systems or case-management portals strongly preferred.CPR experience a plus.Strong attention to detail and accuracy in data entry.Ability to manage multiple screens portals and tasks simultaneously.Excellent written and electronic communication skills.Understanding of healthcare terminology insurance benefits and basic authorization concepts.Ability to work in a fast-paced environment and meet turnaround time expectations.Customer-service orientation when interacting with hospital case managers and internal teams.Proficiency in Microsoft Office and ability to quickly learn new technology platforms.Percentage of Travel: 0-25%**To perform this role will require frequently sitting standing walking and typing on a keyboard with fingers and occasionally bending reaching and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**About our Line of BusinessAmerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.Salary RangeUSD $20.00 - $28.00 / HourRequired Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 28