Plant ITOT Support Technician at Granges Americas

Job Details HRM - Huntingdon TN Full Time Information TechnologyPlant IT/OT Support Technician Company OverviewGränges is a global leader in the rolling and recycling of aluminum with a proud heritage of over 125years located around the world. We are an aluminum company dedicated to creating lighter smarterand more sustainable aluminum products and solutions for the future. Our 3500 employees acrossthree continents are the foundation of our success. We are a global company with a local presencefostering a culture where every employees contribution is valued. Our core valuesCommitted ActionOriented and Sustainableguide our work and define our company culture. We believe in empoweringour people trusting them to take responsibility and fostering an open and inclusive environment wherediverse perspectives lead to innovative ideas and solutions. Our materials are used in essentialapplications including heat exchangers for cars buildings and aerospace to specialty packaging HVACand many other niche markets. Our dedication to a sustainable future is not just a goal; it is afundamental part of our mission and we are looking for enthusiastic individuals to help us build a betterfuture together.Job Responsibilities Troubleshoot and resolve OT issues with HMIs industrial networks and control systems Support our PSI Metals MES implementation and ongoing operations Manage escalations from operators and Levels 1 and 2 support when things get complicated Collaborate with vendors integrators and the Plant OT teams on control system projects andupgrades Maintain and document OT infrastructure (network diagrams equipment configs procedures) Support our Unified Namespace architecture as we converge IT and OT systems Manage plant network infrastructure servers and industrial computing hardware Participate in equipment installations upgrades and preventive maintenance Balance emergency response with planned project work Train operators and Level 1 support on systems and basic troubleshooting Office printerIndustrial printer (Zebra) and Mobile Device Support (Zebra) Monitors and maintains servers; installs system and applications software and patches. Provides network and general hardware/software user support. Fields user helpdesk requests: tests troubleshoots and resolve hardware related issues Provides routine database management support; adds users sets up access; restores systemto resolve problems if needed. Provides general hardware/software/network support to plant site users. Configures and installs new PC hardware and software. Instructs users on how to resolve software application and operating system problems. Administers active directory; unlocks and extends network accounts; resolves printingproblems; configures printers and print queues. Setup and modify phones in Cisco WebEx Calling Administration. Performs routine hardware maintenance; troubleshoots projection equipment. Hardware procurement for computers components and peripherals. Provides technology training and documentation related to Office 365 VPN Teams operatingsystems virus protection etc. Maintains backups and images for workstations laptops servers etc. Assist with installations tests troubleshooting and repairs network hardware includingrouters switches etc.; works closely with corporate networking teams and coordinates withvendors as needed. Setup/Maintain IP Camera systems Installs repairs and tests and terminates ethernet profinet and fiber optics (fusion splicing) Troubleshoot/repair legacy applicationsPlant IT/OT Support Technician Qualifications B.S Information Systems or related field preferred 3-5 years hands-on experience with industrial control systems in a manufacturing environment Two (2) years of network or systems administration experience Working knowledge of industrial networking (Ethernet/IP Profinet OPC) Basic understanding of cybersecurity in OT environments Comfortable working in a manufacturing plant environment (heat noise heights) Available for occasional off-hours support when production needs help Understanding of Manufacturing Execution Systems (MES) a plus Working knowledge of OT devices Working knowledge of network infrastructure including switches cabling fiber optics Working knowledge of Operation Systems Office 365 system backup/imaging Effective oral and written communication skills Basic understanding of SQL databases connections and queries Basic understanding of virtualization ESXI VMWare Workstation Basic understanding of Linux operating systemsNice to have skills (But we can work with you) Experience in metals manufacturing or continuous process industries Familiarity with MESsystems (PSI Metals is a bonus) Background with data historians or industrial IoT platforms Knowledge of MQTT or other messaging protocols for industrial data Understanding of ISA-95 or similar manufacturing standards Experience with HMI/SCADA platforms (FactoryTalk WinCC Ignition etc.) Understanding of PLC programming and troubleshooting (ladder logic function blocks) Understanding of legacy phone systems (punch down blocks toning troubleshooting)What Makes Someone Successful HereYou are practical and pragmatic - you fix problems instead of just talking about them. You cantranslate between the production floor and the IT world. You are curious enough to learn newtechnologies but experienced enough to know when to stick with what works. Finally. you get thatdowntime costs real money so you move with purpose when things break.Gränges Americas is proud to be an Equal Employment Opportunity employer. It is our policy to considerfor employment all individuals regardless of age color national origin citizenship status physical ormental disability race religion gender sex sexual orientation gender identity and/or expressiongenetic information veteran status or any other characteristic protected by federal state or local lawRequired Experience:IC Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1