Plastic Surgery Patient Coordinator/Sales at Landford Plastic Surgery

**Patient Care Coordinator**

*Landford Plastic Surgery*

*Chevy Chase, Maryland*

**Job Summary:**

We are seeking a highly motivated Patient Care Coordinator to join our team at Landford Plastic Surgery. This is a patient-facing sales-driven role focused on building trust, guiding prospective patients through their surgical journey, and converting consultations into booked procedures. The ideal candidate is confident in relationship-based sales, excels at delivering a luxury-level patient experience, and thrives in a fast-paced environment where attention to detail, communication, and follow-through are essential. From the first inquiry to post-procedure care, this individual will play a key role in driving practice growth while ensuring every patient feels informed, supported, and cared for.

**Key Responsibilities:**

Patient Experience Excellence

• Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
• Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
• Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures

Patient Care

• Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
• Provide cost estimates, collect deposits and payments and schedule procedures
• Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
• Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
• Provide superior customer service throughout every touchpoint

Administrative Duties

• Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses

**Qualifications**

• Preferably 2 years experience in a sales or customer/patient-facing role preferably within medical aesthetics
• Foundational knowledge of plastic surgery
• Strong negotiating skills to persuade and influence others
• Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
• Passion for providing white-glove customer service and creating memorable patient experiences
• High attention to detail and ability to multi-task in a fast-paced environment
• Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
• Participates and works well in a team-based environment
• A professional, polished appearance and demeanor with a proactive approach to problem-solving

**What We Offer:**

• Competitive base salary with monthly performance-based incentives to increase overall compensation.
• Paid time off
• Paid holidays
• Comprehensive benefits package
• Professional growth and development opportunities