Plumbing Manager Lead Plumber at Benjamin Franklin Plumbing

Responsive recruiterBenefits:401(k)Bonus based on performanceCompany carCompetitive salaryDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offSigning bonusTraining & developmentVision insuranceJob Title: Plumbing Manager / Lead PlumberLocation:Positions available serving the Redmond Sammamish Kirkland and Woodinville areas. Job Type: Full-Time (Some nights and weekends required)Company: Benjamin Franklin Plumbing of RedmondAbout the RoleBenjamin Franklin Plumbing of Redmond is seeking a highly skilled Plumbing Manager / Lead Plumber to guide support and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.This is a working leadership role. You will spend your time running calls diagnosing issues serving customers and modeling best-in-class workmanship and will focus on coaching plumbers owning performance metrics training the team and driving consistency across field operations.Were looking for a leader who leads by example: technically strong customer-centered highly reliable and passionate about helping other plumbers grow.ResponsibilitiesLeadership & Team ManagementSupervise mentor and support a team of residential service plumbersHold daily or weekly field meetings to communicate goals updates and expectationsOwn key performance indicators (KPIs) including:Revenue and ticket goalsConversion ratesMembership salesWarranty/quality performanceCustomer satisfaction scoresProvide regular coaching through ride-alongs quality audits and real-time field supportSupport hiring onboarding and training of new plumbersPromote a culture of safety professionalism and accountabilityTraining & DevelopmentDeliver hands-on technical training and troubleshooting supportDevelop plumbers skills in communication customer service pricing and workflow efficiencyIdentify performance issues and create improvement plansLead training sessions on new technologies best practices and company proceduresWorking Plumber Responsibilities (Primary Function)Run customer appointments daily serving as a working field leaderDiagnose and repair residential plumbing issues includingProvide clear and professional communication of problems solutions and pricingMaintain clean safe worksites and represent the company with professionalism in every homeSupport emergency or escalated calls requiring advanced technical expertiseOperationsCoordinate with dispatch and office staff to ensure scheduling efficiency and team productivityEnsure accurate documentation of work performed materials used and customer notesMaintain company vehicles equipment and tools in top conditionWhat Were Looking ForWashington State PL01 or PL02 License (required)5 years of residential plumbing service experiencePrior leadership training or lead-tech experience strongly preferredDemonstrated ability to coach motivate and hold team members accountableStrong customer service and communication skillsHigh standards of integrity reliability and punctualityComfortable using Service TitanValid drivers license and clean driving recordAbility to pass background check and drug screeningCompensation & BenefitsCompetitive hourly base pay plus performance-based incentive / commissionAdditional compensation tied to team performance and KPI achievementCompany vehicle tools uniforms and equipmentPTO paid holidays and benefits (if applicable)Signing bonus for the right applicantWhy Join Benjamin Franklin Plumbing of RedmondA culture grounded in integrity punctuality and exceptional workmanshipLeadership that supports your growth and values your expertiseOpportunity to directly influence the success and development of a high-performing teamA growing company with room for advancement Compensation: $50.00 - $75.00 per hour Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today! So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to Benjamin Franklin Plumbing Corporate.Required Experience:Manager Key Skills Hand Tools,Construction Experience,Retail Sales,HVAC,Remodeling,Renovation,Pipe Threading,Painting,Plumbing,Power Tools,Construction Plumbing,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 50 - 75