Full-time Warehouse Office Clerk at GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA)

Job DescriptionJob Description We’re looking for a detail-oriented and customer-focused Office Associate to support warehouse operations. In this role, you’ll be the go-to person for internal and external customer service needs while maintaining accurate records, communicating with team members, and staying organized in a fast-paced environment.What You’ll Do: Provide excellent customer service by phone, email, and in person Use Microsoft tools to manage communication and documentation Respond promptly and professionally to customer inquiries Direct unresolved issues to appropriate departments Maintain a high level of organization and accuracy Assist with administrative duties and other projects as needed Work independently and follow established proceduresRequirementsQualifications:High school diploma or GED Prior customer service experience is a plus Proficiency in Microsoft Office (Word, Excel, Outlook) Strong listening and problem-solving skills Ability to sit, stand, and work independently for long periods Willingness to work overtime when neededYou're a great fit if you:Enjoy helping others and know how to keep a positive attitude Communicate clearly, professionally, and with empathy Can juggle multiple tasks without losing focus Are organized, dependable, and detail-oriented Stay calm and efficient in a fast-paced setting Are confident handling phone calls and learning new systemsBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k,)Life Insurance Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentEmployee DiscountEmployee Assistance Program