Policy Processor - New Business at CVS Health

Policy Processor

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time.

Review new insurance applications for accuracy and completeness

Process and issue policies according to established guidelines

Identify and document errors or missing information

Work with underwriting, fulfillment, and data entry teams to resolve issues

Escalate customer concerns/issues to leadership for resolution when appropriate.

Meet daily quality and turnaround time expectations

1+ years experience in administrative processing, data entry, or production based work environment

6+ months experience reviewing applications and documenting errors, or performing general Quality Audits

Strong attention to detail and organizational skills

Ability to work independently and manage time effectively

Comfortable navigating multiple systems to complete daily tasks

Strong written and verbal communication skills

Prior experience in insurance operations, data entry, or administrative support

Familiarity with Final Expense, Ancillary, Medicare Supplement products

Experience working in a production or metrics-based environment

High school diploma or GED

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $28.46

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.