Portal Operations Manager Remote at BrightSpring Health Services

Our CompanyAmeritaOverviewThe Portal Operations Manager provides national oversight for Ameritas Portal Specialist team. This role ensures a standardized efficient and high-quality process for extracting and managing referral data from hospital portals across all markets. The manager will monitor performance metrics balance workload streamline processes and collaborate closely with Sales Branch Operations and Intake leadership to support growth and reliable referral intake. The Portal Operations Manager serves as the primary escalation point for portal-related workflow challenges and leads efforts to drive consistency and best practices nationwide.Schedule: Monday - Friday hours based on business needs.We Offer Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance 401(k) Retirement Plan with Employer Match Company paid Life and AD&D Insurance Short-Term and Long-Term Disability Employee Discounts Tuition Reimbursement Paid Time Off & HolidaysResponsibilitiesLeads mentors and supports Portal Specialists nationwideMonitors team effectiveness responsiveness productivity and qualityDevelops KPIs and performance dashboards to ensure timely referral handlingProvides coaching and training to improve standard work and maintain accuracyEnsures workload balance across markets based on referral volume and staffing needsImplements and enforces standardized portal-management processes and workflowsPartners with Sales Managers Branch leadership and Intake teams to align portal activities with local market requirementsMaintains a deep understanding of portal variations market-specific workflows and bottlenecksServes as the escalation point for portal-related issues delays or system barriersCollaborates with IT hospital partners and internal leaders to resolve portal complicationsIdentifies process improvement opportunities and lead implementation of best practicesAnalyzes referral volume trends and recommend staffing or process changesSupervisory Responsibility: YesQualificationsBachelors degree preferred; equivalent combination of education and experience considered.Three (3) or more years of experience in home infusion specialty pharmacy intake operations patient access or case-management workflows.Prior experience managing or leading teams strongly preferred.Experience with CPR EMRs or hospital portal systems is highly desirable.Strong leadership and people-management skills with the ability to coach and motivate a distributed team.Advanced ability to interpret data monitor KPIs and make operational decisions.Excellent communication and relationship-building skills across internal and external stakeholders.Ability to balance multiple priorities in a dynamic high-volume environment.Strong understanding of referral intake processes case-management workflows and payer requirements.Problem-solving mindset with the ability to drive standardization and process improvements.High proficiency with Microsoft Office reporting tools and technology platforms.Percentage of Travel: 25-75%Driving Position: Yes**To perform this role will require frequently sitting standing walking and typing on a keyboard with fingers and occasionally bending reaching and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**About our Line of BusinessAmerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.Salary RangeUSD $71000.00 - $107000.00 / YearRequired Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 71000 - 107000