Practice Assistant at Sigma Systems, Inc.

Job DescriptionJob Description160136 Practice Assistant- Administrative, Dedham, MA, 3 Months contract Sigma, Inc. is looking for Practice Assistant- Administrative to work onsite with Beth Israel Lahey Health Hospital in Dedham MA.Shift : 08:00 AM - 04:30 PM EST includes a 30 min break.The Practice Assistant provides essential administrative support and patient care assistance in a specialty medical practice. This role supports efficient clinic operations, ensuring smooth patient flow and excellent service delivery in a fast-paced healthcare setting. Schedule:Monday Friday, 8:00 AM 4:30 PM Must be separated from BILH (Beth Israel Lahey Health) for at least 6 months to be eligible for this role Job Summary :Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.Required Qualifications : Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures. Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues. Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Requirements : High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Knowledge of medical terminology