Principal Associate, Process Manager Multilingual Vendor Management at Capital One

Principal Associate Process Manager - Multilingual Vendor ManagementPrincipal Associate Process Manager - Multilingual Vendor ManagementAs a Principal Associate Multilingual Vendor Management at Capital One you will serve as the operational and strategic liaison between external vendors and internal partners collaborating closely with operations risk tech and governance teams.In this position you will contribute immediately while strengthening your process management best practices. We are seeking a dedicated disciplined process professional who excels in a team environment. This person will have excellent communication skills attention to detail and the ability to adapt quickly while juggling multiple key initiatives.General Responsibilities:Lead targeted process improvement work and collaborate with teammates on larger initiativesCollect and analyze operational data to generate insights and provide reporting and transparency for leadershipIdentify and implement process improvements driving issue resolution/risk mitigation activitiesDevelop and maintain formal process documentation including procedures and process flowsServe as a subject matter expert partnering with stakeholders to clarify needs and deliver effective solutionsSpecialized Responsibilities:Manage day-to-day interactions with translation and interpretation suppliers monitoring SLAs and KPIs overseeing quality evaluations and corrective action plansSupport onboarding of new services maintenance of vendor process documentation and monitoring capacity and resource planningIdentify opportunities for quality improvements and optimizationPartner with internal stakeholders to ensure compliance with regulatory requirementsBasic Qualifications:High School Diploma GED or equivalent certificationAt least 2 years of experience managing translation localization and interpretation vendors in a regulated industryAt least 2 years of experience with TMS/CAT tools and translation and interpretation technologiesAt least 2 years of process or project management experiencePreferred Qualifications:Bachelors Degree or military experienceLean Agile Six Sigma Business Process Management or Project Management certification2 years of relationship management or supplier management experience3 years of experience managing translation and interpretation vendors in a regulated industry1 year of experience in compliance or risk managementStrong negotiation and communication skillsAt this time Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean VA: $102700 - $117200 for Principal Process ManagerNew York NY: $112000 - $127800 for Principal Process ManagerRichmond VA: $93400 - $106600 for Principal Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process please send an email to Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Required Experience:Manager Key Skills Mac Os,Entertainment,Desktop Support,General Services,Account Development,Jewellery Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 102700 - 117200