Principal Inbound Product Manager at ServiceNow

What you get to do in this role:Product StrategyDrive product vision and strategy that delight ServiceNows customers and developer community and help us stand out in the marketplaceCollaborate with researchers and designers on defining and testing innovative ideasValidate product designs and prototypes with customersOwn technical/feature-based competitive analysisEngage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap get buy-in/commitments and manage expectationsCustomer InsightsUnderstand how customers are using the product gains & pains reasons for low usageDevelop/refine user personas and use casesKnow top representative 5-10 customers intimately their specific use cases gains & painsBe the voice of the customer and provide a business perspective on valueProduct Planning and Release ManagementDefine product roadmap and key success metrics; ensure they are instrumented & reviewedGather prioritize and define requirements for each releaseCreate alignment with other BUsCreate feature plans for each release including acceptance criteria use cases etc.Collaborate with engineering on release management: understand status risks dependencies and help address risks and resolve issues Pricing and PackagingCollaborate with the central pricing team and provide recommendations to the Pricing Committee on the products pricing and packagingImplement packaging definitions in the product and build necessary license and entitlement verificationsEnablementCreate base documentation and enable Outbound PM and Docs teamWork with Now on Now team to deliver content and make sure product is being used internally and aligned with best practicesLead press and analyst briefingsQualifications : To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.7 years of professional experience in Product ManagementExperience delivering AI-powered products/solutionsThe ability to make trade-off decisions between possible desirable and viable which requires a good sense of what is technically feasibleStrong prioritization skills and the discipline to focus on high impact activitiesTop notch written and oral communication skillsDemonstrated experience in gathering and transforming product requirements into an actionable product roadmapExceptional problem-solving skillsEnjoys working in a highly collaborative environmentPassion for design thinking product management best practices and shaping the future of how enterprises will collaborateAbility to travel approximately 15% For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional Information : Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : NoEmployment Type : Full-time Key Skills Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams Experience: years Vacancy: 1