Principal Production Support Specialist Core Platforms at Capital One

Principal Production Support Specialist - Core PlatformsThe Principal Production Support Specialist position within the Core Platforms team will play a critical role in supporting the operational health of the global payment network transaction processing systems and managing Issuer Identification Numbers (IINs). The role will be responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Key responsibilities include assessing operational gaps in Global Operations providing strategic solutions maintaining alignment with industry best practices and prioritizing client focus. The ideal candidate will have a 360-degree understanding of network operations and the payments landscape have a proven risk mindset and keen eye for detail in a high-risk space as well as strong business analysis skills and the ability to leverage data.Key Responsibilities will include but are not limited to:Managing the transaction processing network including IIN (Issuer Identification Numbers) managementConducting hands-on data analysis and providing end-to-end business understanding of the payments landscapeManaging client enablement on the network and providing supportHandling compliance issues enablement and remediationManaging settlement disputes and interdependencies between networksRefining operational procedures and SLAs to ensure full optimizationIdentifying gaps and areas for improvement within the operations teamBasic Qualifications:High School Diploma GED or equivalent certificationAt least 6 years of payments industry experience in technology operations customer service marketing finance or communicationsAt least 3 years of experience with Excel or Google SheetsPreferred Qualifications:Bachelors Degree in Business Finance Information Technology Communications or Marketing8 years of payments industry experience in technology operations customer service marketing finance or communicationsSAFe (Scale Agile Framework) certificationExperience using SQLTeradata or Splunk knowledgeAt this time Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Riverwoods IL: $132800 - $151600 for Principal Production Support SpecialistChicago IL: $132800 - $151600 for Principal Production Support SpecialistCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process please send an email to Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Required Experience:Staff IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 132800 - 151600