Principal SAP FSM Consultant (Pomona) at Infosys

Infosys is seeking a Principal SAP FSM Consultant:As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Basic QualificationsBachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 11 years of experience with Information Technology.The location for this position is Pomona, CA. This position may require travel to Project / client locations.Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this timePreferred Qualifications:Seasoned SAAt least 11 years of FSM implementation experience with minimum 2 full lifecycle implementation project experience.Hands-on experience required in below areasProficient in Configure, Customizing and Testing of FSM Scenarios as per client requirements Identify gaps, issues and work around solutions and come up with RICEFW Document functional/technical designs, test cases and results Create and conduct presentations/workshops/demos on system functionality to the clientSAP FSM system Setup Hands on experience in setting up belowFSM Resource plannerSchedulingDispatchingService fulfillmentTime and Material Journal approval functionality,Smart form settings Business rulesCrowd Service Administration tasks Integration with SAP FSM with the backend ERP system using SAP FSM Connector and SAP CPI Experience with Business rules, Screen configurations and workflows.Exposure to CPI and designing groovy scripts.Custom reports on FSM using Jaspersoft tool, if business required for any custom reports in FSMExposure on the Foundational Services in FSM which include Auto scheduling policies.custom Auto scheduling policy as per the customer requirementCustom developments Data replication Experience in the below project life-cycle phases:Requirement gatheringBusiness process designconfigurationRICEFW Functional designSystems and Integration TestingCutover Data migrationTrain the trainerHypercare - Resolving production issuesEnhancements & Application supportSAP FSM CertificationExperience on implementation of SAP CRM / C4C Service module will be an added advantageSAP S/4 HANA Service/Customer Service modulesKnowledge on SSAM (SAP Service and Asset Manager)Excellent analytical and problem-solving skillsStrong communication and interpersonal skillsA high degree of initiative and flexibilityProven ability to work in a team-oriented collaborative environmentHigh customer orientationHigh quality awarenessThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffEEO/About Us :Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.