Principal Software Engineer ServiceNow ITOM at T-Mobile

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!Job OverviewThis role is essential for designing implementing and deploying scalable ServiceNow ITOM software solutions that support high availability environments and enable accurate operational visibility across T-Mobile. It involves collaborating with engineering teams to architect and develop ITOM components including Discovery patterns Service Mapping logic CMDB integrations orchestration workflows and operational automation leveraging technologies such as microservices virtualization infrastructure APIs and modern data platforms. The role requires applying expert judgment to resolve complex technical issues guide architectural decisions and provide strategic recommendations that shape ITOM system design and platform maturity. Success is measured by the effectiveness of ITOM capabilities delivered technical leadership contributions and the ability to influence technology direction across teams. The work impacts the organization by enabling advanced operational capabilities improving service health transparency and enhancing customer experience through more reliable automated infrastructure operations.Our team is dynamic where no day is the same and we are a diverse and inclusive team passionate about growth and innovation! If youre up to the challenge apply today!Job ResponsibilitiesLead the design and development of ServiceNow ITOM capabilities including Discovery Service Mapping CMDB enrichment logic operational workflows and infrastructure integrations to ensure reliable scalable and high-quality outcomes. Establish engineering standards and validation practices that maintain accuracy across ITOM data integration points and configuration patterns.Serve as the principal technical authority for ITOM architecture guiding senior and junior engineers in best practices for Discovery optimization CMDB alignment to CSDM design of integration frameworks and operational automation. Influence platform strategy by shaping engineering patterns architectural principles and governance for ITOM and related ServiceNow modules.Assess and adopt emerging ServiceNow ITOM capabilities infrastructure technologies automation toolsets and integration methods to support T-Mobiles operational and observability goals. Recommend approaches that reduce manual effort increase operational reliability and strengthen CMDB and service mapping fidelity.Design enhancements to ITOM patterns mapping logic Discovery processes and platform integrations to improve visibility accuracy and operational efficiency. Contribute advanced engineering solutions that simplify technical workflows reduce dependencies and improve data quality across the ITOM and CMDB ecosystem.Create comprehensive documentation outlining ITOM architectures technical designs integration models system dependencies and governance patterns to support cross-team alignment and long-term maintainability.Support adjacent ServiceNow domains including CMDB CSDM ITAM and operational automation initiatives as required contributing advanced engineering expertise to initiatives that impact enterprise service health and infrastructure reliability.Education and Work ExperienceBachelors Degree Computer Science or Engineering (Required)7-10 years - Technical engineering experience.Knowledge Skills and AbilitiesCommunication (Required)Customer Service (Required)Analytics (Required)Technical Writing (Required)Preferred QualificationsExpert-level experience with ServiceNow ITOM modules (Discovery Service Mapping Event Management Orchestration).Deep knowledge of CMDB architecture CSDM alignment relationship modeling and data lifecycle governance.Strong background in infrastructure domains (network compute cloud containers load balancing distributed systems).Advanced experience with integrations using MID Server APIs web services and infrastructure toolchains.Ability to define and govern ITOM architectural standards across large diverse environments.At least 18 years of ageLegally authorized to work in the United StatesTravel:Travel Required (Yes/No): YesDOT Regulated:DOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range: $133500 - $240700Corporate Bonus Target: 20%The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.Required Experience:Staff IC Key Skills Continuous Integration,Docker,Jenkins,Python,System Design,Agile,C/C++,Go,Systems Engineering,Software Development,Java,Distributed Systems Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 133500 - 240700