Principal, Web Experience & Operations at CHYM

About the RoleChime is hiring a Principal Web Platform & Experience Strategy to lead the next chapter of . This role blends technical performance expertise CMS architecture experience web channel ownership and user-centred design to turn the into a high-speed high-trust growth engine.This role blends platform strategy user experience and technical performance leadership to build the next-generation web experience. Youll define the roadmap that connects Marketing Product and Engineering to deliver a scalable measurable and personalized web ecosystem that powers Chimes growth.As a senior leader youll guide the evolution of our CMS site architecture and performance infrastructure driving impact across brand storytelling acquisition SEO and experimentation.The base salary offered for this role and level of experience will begin at $146610 and up to $207700. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.In this role you can expect toDefine a 1224 month roadmap for our headless CMS reusable components and Core Web Vitals improvements.Lead the WordPress-to-Contentful migration managing content modelling redirect planning and author enablement while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion.Partner with the Product team to shape the platform strategy and technical roadmap.Own and report on site health Core Web Vitals performance and site-wide conversion metrics in partnership with Analytics.Oversee the web production pipeline to ensure prioritized updates and deployments align with Chimes goals.Establish and oversee a scalable operating model for that enables cross-functional teams to easily request prioritize and launch new pages and site updates.Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema internal linking and metadata.Ensure the web platform enables experimentation and supports the CRO teams testing needs.Ensure templates and components are designed and maintained to deliver an intuitive fast accessible and reliable web experience that supports performance and enables teams across Marketing Product and Corporate functions.To thrive in this role you have8 years running large-scale or headless CMS platforms such as Contentful Storyblok Sanity Strapi or WordPress (headless)Strong knowledge of Core Web Vitals caching strategies and performance-tuning techniquesHands-on experience with technical SEO structured data and web accessibilityProven skill in writing product requirements prioritising backlogs and running agile ritualsAbility to translate technical details for non-technical partners and keep projects movingComfort working with GA4 Looker Google Search Console and collaborating with data teams on reportingExperience leading or supporting a CMS migration is a plusBonus points for fintech or other regulated-industry experience#LI-AM1 #LI-HybridA little about usAt Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.Because if we dontwho will*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.What we offer for our full-time regular employees Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.** In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute** Competitive salary based on experience** 401k match** plus great medical dental vision life and disability benefits Generous vacation policy and company-wide Chime Days bonus company-wide paid days off** 1% of your time off to support local community organizations of your choice Annual wellness stipend to use towards eligible wellness related expenses Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more. In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!** A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress****Perks also available to Chime Interns.We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice. Key Skills Business Development,Classroom Experience,Dayforce,Go,Cloud Computing,AWS,Teaching,Administrative Experience,Leadership Experience,negotiation,SAS,Data Analysis Skills Employment Type : Full Time Experience: years Vacancy: 1