Principal WW GTM Specialist, Amazon Connect, Customer Experience at Amazon

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.The Amazon Connect Go To Market (GTM) team is on a mission transforms support into successwhere AI and human agents work side-by-side with full context through every customer interaction. We turn fragmented customer data into proactive personalized experiences that create competitive advantage and build lasting customer relationships. Amazon Connect is one of the fastest growing services in the history of AWS and a leader in the Contact Center as a Service (CCaaS) industry. The team is searching for an experienced CCaaS business development specialist to create scalable GTM strategies for Connects AI suite of features. Amazon Connect is an AI-powered customer experience solution that puts technology to work to drive customer lifetime value maximize your outcomes and delight your customers. The Principal GTM Specialist must be a seasoned CCaaS professional with experience creating and driving differentiated strategies for business growth. The ideal candidate will operate in a cross functional team to deliver results globally by testing iterating and launching global business development programs and assets that drive value to our customers and internal stakeholders. This person must have deep knowledge of the Connect suite of features and the ability to translate technical features into business value conversations that resonate with line of business and contact center decision makers. Amazon Connects speed of innovation requires a specialist who can navigate constant change and competing demands while maintaining a strategic focus. As a key team member for Connect this position offers the ability to develop the future of a service category that drives significant impact on our customers business. Key job responsibilities- Create the GTM strategy for Amazon Connects AI-driven omnichannel solution. - Own strategic initiatives that contribute to our global go to market plan. Measure and report on how owned initiatives impact the business. - Work with GTM specialists sellers partner teams and service team to develop scalable sales plays to drive toward growth targets. - Determine and iterate on internal and partner led routes to market. - Work closely with the service team to influence roadmap priorities and help bring new AI features to market. - Partner with product managers and sales to identify replicate and scale successful sales campaigns for new and existing services. - Develop assets and content to enable global sales organization to execute sales playbooks. - Work closely with sellers solutions architects and partners to understand blockers to growth for the Connect omnichannel solution. - Maintain a reporting cadence to the cross functional team to escalate issues address blockers communicate changes and iterate on strategy. About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying. Why AWSAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.- 7 years of working with Business Application Technologies including but not limited to End User Compute (EUC) Supply Chain Contact Center as a Service Consumer Data Applications Encrypted Communications and/or Communication Developer Services experience- Experience developing strategies that influence leadership decisions at the organizational level- 7 years of developing negotiating and executing business agreements experience- 7 years of professional or military experience- Bachelors degree- Experience selling to Fortune 1000 or Global 2000 organizationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158400/year in our lowest geographic market up to $262000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Required Experience:Staff IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 158400 - 262000