Print Mgmt at NS IT Solutions

Print Mgmt First OpsPosition Type: Contractor (Onsite)Location: Torrington CT 06790Job Type: Temp to EngagePay Rate: $23.00 / hrSummary :The primary responsibilities of this role are assessing printer breaks troubleshooting paper jams fixing printer issues and delivering toner. There will be new printer installations here and there so it is a requirement that the candidates can lift up to 50 pounds. The manager is looking for someone with past IT experience. Their experience does not have to be specifically printer related but any type of IT Help Desk etc. would be useful.ResponsibilitiesPOSITION PROFILEResponsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Ricoh Trac and escalates serious problems to a Customer Service Technician and as necessary to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and Ricoh are addition responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.JOB DUTIES AND RESPONSIBILITIES Daily support of network and workstation printers. Responds to customer support requests and ensures that they are resolved quickly accurately and professionally. Escalates problems to a technician as necessary. Keeps the customer up to date on the progress of problem resolution. Provides end users with detailed remote access knowledge and documents complete trouble shooting information. Provides regular account updates to include information on fleet status and performance to the Printer Fleet Manager or Integrated Account Manager. Manages on-site hardware & consumables inventory. Manages printer procurement as required by the customer. Manages printer hot swap inventory. Documents and reports all fleet meter reads. Maintains printer fleet tools/databases.RequirementsQUALIFICATIONS (Education Experience and Certifications) Typically Required: High School Diploma (or equivalent) with additional education preferred. IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: HP Certifications (other site specific certifications may be required as necessary).Knowledge Skills and Abilities Good customer service skills and ability to communicate effectively Good PC and mathematical skills Ability to use logic and reasoning to determine approaches to problemsWorking Conditions Mental and Physical Demands Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level Work assignments are diversified. Interpret comprehend and apply complex material data and instruction Prepare provide and convey diversified information Minimal physical effort required Work is mostly sedentary but does require walking standing bending reaching lifting or carrying objects typically less than 10 lbs. (papers books files small parts etc.) Moderate dexterity - regular application of basic skills (calculator keyboard hand tools eye/hand coordination)Skills Help Desk Support HP Certifications Work DetailsJob Title: Print Mgmt First OpsNumber of Positions: 1Work Timing:Monday Tuesday Wednesday Thursday Friday 08:00 AM to 04:30 PM RegardsVinod Pandey Talent acquisition specialistEmail: NS IT Solutions Old Bridge NJ 08857 Required Skills:Help Desk SupportHP Certifications Employment Type : Full Time Experience: years Vacancy: 1