Print Support Specialist at Metasys Technologies, Inc.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.Documentation of MMR vaccination or lab immunity, TB test, Documentation of varicella vaccination or lab immunity, Documentation of Tdap (tetanus) vaccination within past 10 years, and Documentation of seasonal flu vaccinationDriving needed- yesPrint Support SpecialistLowell , MA (Onsite)7:30 AM - 4:00 PM2 months Contract (Temp to perm)The Print Support Specialist I will support network and workstation printers, respond to technical requests, maintain supplies and on-site inventory, deploy and configure devices, document service activity, and ensure service levels are met. This contract runs from 12/8/2025 to 2/6/2026 and includes significant walking, standing, and occasional lifting up to 50 lbs.Responsibilities Provide daily support for network and workstation printers Respond to customer requests; resolve issues quickly, accurately, and professionally Escalate problems to technical teams as needed Keep users updated on issue status Provide troubleshooting guidance and remote access support Maintain fleet tools/databases; document all service calls, meter reads, and activities Provide account updates regarding fleet status and performance Manage hardware, consumables, and hot-swap inventory Procure printers as required Deploy and configure replacement and new devices, including basic network settings Coordinate with customer IT Monitor device supply levels and maintain inventory accuracy Travel to other campuses when required Use basic tools (e.g., screwdriver) Requirements High School Diploma or equivalent; additional education preferred IT help desk/application/hardware support experience Technical knowledge of network and site-specific printers HP technical certifications preferred Strong customer service, communication, and problem-solving skills Detail-oriented; able to prioritize tasks Tech-savvy with strong Excel and data analysis skills; able to learn new software Ability to walk, stand, bend, reach, and lift up to 50 lbs Valid ability to drive for required travel Business-casual attire; comfortable walking shoes Required health documentation: MMR vaccination or immunity, TB test, varicella vaccination or immunity, Tdap (within 10 years), and seasonal flu vaccination Virtual interview with possible in-person follow-up Training in Lowell, MA; worksite in Boston, MA; parking provided or reimbursed Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.