Private Client Account Manager at Hub International Insurance

About HUB In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.Why Choose HUBThroughout our network of more than 450 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.We are the perfect fit if you:are seeking a progressive work environment at a rapidly growing organizationhave a desire to help others protect their futurehave an entrepreneurial spirit and are challenged by the opportunity to grow the businessare focused on learning and development to enhance your industry knowledge and expertiseare a self-starter willing to invest time and energy to learn the technical aspects of our businessbelieve in integrity and building success by developing relationships with othersJob DutiesManages a book of insurance business including large personal lines accounts for affluent clients while acting with a high degree of independent discretion autonomy and decision-making.Prepares annual review reports and conducts client meetings to review the insurance program and make appropriate recommendations for improvements.Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds expectations.Responsible for account rounding and the development of new businessas appropriate and in accordance with standard practices policies and procedures.Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.Works closely with Producers and other HUB personnel on all aspects of client service marketing and renewal while adhering to HUBs best practices and standard procedures.Oversees the preparation and implementation of all transactions paperwork and internal processing for assigned accounts.Acquires understanding of clients insurance objectives and critically analyzes and compares insurance plans to determine suitability.Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.Travels on company business as required.Prepares reports for management as required.Attends industry related continuing education training and courses.QualificationsExperience working with high-net-worth insurance carriers is preferred.Must be experienced working with large Personal Linesaccounts and affluent clients.National brokerage experience preferred.At least 5 year of experience and demonstrated proficiency in an insurance Account Management role.Excellent oral and written English communications skills.Superior customer service and problem-solving skills.Demonstrated proficiency with computer systems including but not limited to Microsoft Office and automated agency management systems.Ability to work in a team environment.High School diploma or equivalent; AA and/or college degree preferred.Current with all necessary CE credits in required lines and states.The expected salary range for this position is $70000 - $90000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.Attention to all recruitment agencies: HUB International does not accept agency resumes. HUB International is not responsible for any fees related to unsolicited resumes.Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelors degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.E-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 70000 - 90000