Manager, Branch Office - South Oceanside at Navy Federal Credit Union

Overview To manage and direct all activities of a medium/large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.Responsibilities Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accountsLead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limitsManage staff to ensure vault opening, closing and balancing procedures are completedIncrease productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficienciesLead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and eventsOversee recruiting/selection, on-boarding and initial training of team membersAdminister budget, purchasing, tracking and records retention for business expensesLead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and servicesPromote member service excellence and lead team to deliver quality serviceLiaise with other branches to support business growth and continuity of regional operationsAnalyze reports and conduct trend analysis to optimize business performanceAnalyze complex problems and determine appropriate steps for resolutionEnsure compliance with all security, safety and emergency preparedness proceduresEnsure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures and recommends changes to Branch policiesManage conflict situations by meeting with team members, utilizing mediation techniques and applying resolutions in difficult situationsPerform supervisory/managerial responsibilities:Manage daily activitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and prioritiesPrepare, conduct and review performance appraisalsDevelop, mentor, and counsel staffProvide input and/or prepare budget requirements for Annual Financial Plan (AFP)Ensure section/branch goals and objectives align with division/department strategyEnsure efficiency of operationsPerform other duties as assignedQualifications Three years' experience in grade level 77 (or higher) or applicable external experienceScorecard criteria requirements as defined by Branch Operations Governance or applicable external experienceSignificant experience in leading and managing in diverse and complex operational environmentsAdvanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accountsAdvanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accountsAdvanced knowledge of functions relating to cash and ATM operationsAdvanced knowledge of financial institution and lending practices, principles and regulationsAdvanced knowledge of retail banking industry best practicesSignificant experience in member/customer service operationsSignificant experience in responding to requests regarding complex financial information/dataSignificant experience in supervising and leading employeesSignificant experience in training and developing staffExperience in developing/maintaining community and command relationsAbility to manage multiple priorities independently and/or in a team environmentAdvanced skill analyzing statistics and reports to determine business performance and trendsAdvanced organizational, planning and time management skillsAdvanced skill exercising initiative and using good judgment to make sound decisionsAdvanced skill interacting with staff, management, vendors and members diplomatically and tactfullyAdvanced verbal and written communication skillsAdvanced word processing and spreadsheet software skillsDesired Qualifications:Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experienceAdvanced knowledge of Navy Federal products, services, programs, policies and proceduresHours: Available Monday - Saturday, hours based on business needs. Location: 2178 Vista Way Ste E4, Oceanside, California 92054 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* Fortune Best Workplaces for Women 2024* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2024 Best for Vets Employers* Best Companies for Latinos to Work for 2025* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.