Product Manager, Delivery Platform at Everlywell

Getting a lab test used to mean taking time off work sitting in a waiting room and hoping your doctor ordered the right thing. We changed that.Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics telehealth and AI-powered health guidance. Weve helped millions of people understand their health on their own terms from hormone levels to heart health to food sensitivities to sexual health. And were just getting started.Today we power diagnostics for consumers major health plans and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery and increasingly uses AI to help people figure out what to test and what to do next.Were a product-driven company solving real problems in a deeply broken system. If you want to build things that matter at a company that ships fast and reaches millions keep reading.The Delivery Platform is the operational backbone of Everlywell. Youll own the systems that move kits to customers messages to members and support requests to resolution. When someone orders a test your platform ensures they receive it remember to complete it and get help when they need it.This is execution-critical work. Kit return rates directly impact revenue. Member activation drives retention. CX efficiency determines margin. Everything you build has a measurable business impact.Youll be responsible for:Member communications email SMS and notification orchestration that drive actionCustomer experience and support tooling ensuring issues get resolved efficientlyFulfillment and supply chain kit delivery inventory shipping partner coordinationProgram configuration client-specific workflows activation sequences operational rulesKit return rate optimization the operational levers that get tests completedWhy this role matters:Direct revenue impact: kit return rate improvements drop straight to the bottom lineOperational scale: millions of communications sent hundreds of thousands of kits shippedEnterprise growth: health plan clients depend on your platforms reliabilityCross-functional hub: youll partner with clinical engineering CX ops and client successWhat success looks like in your first year:Own kit return rate and demonstrate measurable improvement through operational interventionsShip improvements to member communications that increase engagement and activationStreamline CX tooling to reduce resolution time and support costsSuccessfully configure and launch at least two new enterprise programsBuild strong partnerships with CX operations fulfillment and clinical teamsWhat we are looking for:4-5 years of product management experienceProven results improving operational metrics bring the numbersExperience with lifecycle communications (Iterable Braze or similar)Background in CX support tooling or operational productsComfort with supply chain fulfillment or logistics systemsStrong analytical skills you track cohorts measure interventions optimize funnelsClear communication across technical and operational teamsEven better if you have:Healthcare or healthtech backgroundExperience with enterprise B2B programs and client configuration requirementsBackground in subscription products or retention-focused rolesStartup or scale-up experience where operational excellence matteredExperience with HIPAA compliance and healthcare communications requirementsYoull thrive here if:You find operational problems genuinely interesting not tediousYou believe unsexy infrastructure work often has the biggest business impactYou can context-switch between strategic planning and debugging a failed emailYoure energized by making systems reliable not just launching new featuresYou want to own the platform that makes everything else actually workWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:IC Key Skills Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams Employment Type : Full-Time Experience: years Vacancy: 1