Product Manager - Store My Document Team at Chase

Product Manager In Fulfillment And Archive Services (Fas)

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Driving an automated, self-service future through centralized, best-in-class document management. Our store my documents vertical provides enterprise-scale document repositories that enable critical business processes while adhering to firm-wide records retention policies. As a product manager in fulfillment and archive services (fas), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will also mentor and coach product analysts, building a high-performing product team.

job responsibilities

• develops a product strategy and product vision that delivers value to customers
• manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• operate effectively in a data-intensive environment with large archival and historical datasets.
• understand backend processing flows and connect data across systems to identify root causes, uncover opportunities, and improve product decisions.
• communicate complex technical and analytical concepts clearly to non-technical stakeholders and senior leaders.
• translate business needs into clear user stories, technical requirements, and prioritized backlog decisions for engineering and data teams.
• partner closely with engineering, architecture, operations, controls, and compliance teams to deliver scalable, resilient, and stable solutions.
• use product, operational, and data insights to inform roadmap trade-offs and continuous improvement decisions.
• mentor and coach product analysts on product management best practices, including problem framing, solution design, prioritization, adoption strategy, and delivery excellence.

required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• advanced knowledge of the product development life cycle, design, and data analytics
• proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• bs/ba degree or equivalent practical experience.
• demonstrated ability to translate analytical and technical work into clear, actionable requirements for engineering and data teams.
• strong communication skills, including the ability to explain complex concepts to non-technical audiences.
• strong prioritization, decision-making, and execution capabilities in cross-functional environments.
• experience working with large data sets and backend process dependencies in enterprise platforms.
• demonstrated ability to mentor and develop junior product talent, including product analysts.

preferred qualifications, capabilities, and skills

• demonstrated prior experience working in a highly matrixed, complex organization
• aws certified cloud practitioner or similar familiarity with aws or other cloud platforms
• strong command of product performance metrics, value measurement, and outcome-based roadmap management.

this is a full-time in-office position located in columbus, oh