Product Manager, Visa Direct Client Experience at Visa

As Product Manager for the Client Experience team within Visa Directs Money Movement Solutions you will be responsible for executing the vision and strategic roadmap for Visa Direct Portal. Reporting to the Director who is accountable for defining overall vision and strategy you will be the primary driver for execution and delivery of key initiatives of Visa Direct Portal. You will work closely with Technical Product Managers Architects Engineers Delivery Managers and cross-functional Stakeholders to deliver solutions that set the industry standard for exception handling in transaction processing.Strategy and Vision:Partner with the various Product Managers to refine and drive the execution of key initiativesTranslate the high-level strategy and vision into actionable product backlogs and milestones focusing on automation operational excellence and phasing out legacy systemsConduct thorough market customer competitor and technology research to inform product decisions and execution prioritiesSecure buy-in from stakeholders across compliance engineering and business teamsDrive an AI-first approach for Visa Direct Portal platform to enhance product discovery delivery and client experienceCollaboration and Solution Delivery:Lead requirements workshops and discovery sessions with clients regional teams and internal users to uncover pain points and identify opportunities to improve the Visa Direct Portal platform.Partner closely with the Technical Product Manager to ensure business requirements are translated into robust solutions and technical architectures ready for engineering developmentOversee the transition from solution design to engineering ensuring requirements are clearly documented and prioritized for sprints (including both functional and non-functional needs)Actively participate in agile ceremonies providing business context and clarifying priorities as features move through developmentProduct Development and Launch:Manage end-to-end product development from planning through execution and launch with a focus on delivering on the phased roadmapPrioritize the product backlog based on customer impact commercial value and strategic alignment working across multiple scrum teams as neededCollaborate with delivery managers and engineering leads to ensure high-velocity delivery and continuous process improvementAdoption and Performance:Work closely with Product Marketing and Go-To-Market teams to define launch strategies product positioning and user enablement plansDrive adoption among clients downstream partners and internal teams ensuring successful migration from legacy systemsMeasure monitor and communicate product KPIs and business impact including case handling rate improvements integration success rates cost savings and client satisfactionSo what do we expect of you day to dayLead and participate in requirements workshops gathering and refining input from regional stakeholders clients and internal users to define actionable product featuresCollaborate closely with the Technical Product Manager to align solution design and architecture ensuring clear and complete handoff to engineering for deliveryContinuously prioritize and manage the product backlog updating it based on feedback the phased roadmap and evolving business prioritiesCommunicate regularly with cross-functional teamsto clarify priorities resolve blockers and drive alignmentActively participate in agile ceremonies such as backlog grooming sprint demos and retrospectives providing business context and making timely decisions for the teamTrack and report on key product metrics using insights to drive continuous improvementSupport product launches and adoption by collaborating on go-to-market activities preparing user documentation and assisting with internal and external user enablementParticipate in client demo call for the Portal enable client onboarding on the Portal and work with stakeholders to resolve any client issues with respect to onboarding or usage of Portal.What success looks likeConsistent delivery of roadmap milestones with a focus on automation operational efficiency and secure integrationsHigh-velocity shipping of new features that reduce manual work improve case resolution times and enhance security and client satisfactionAchieving measurable business outcomes and client satisfactionDeep engagement and strong partnerships with both technical and business stakeholdersThis position is not required to travelThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications : Basic Qualifications:5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhDPreferred Qualifications:6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD3-4 years proven experience in a Product Owner/Product Manager role within Fintech SaaS or enterprise software ideally with exposure to payments transaction banking.Experience working in a web portal ability to liaison with UX design team to enable best user experienceStrong experience working with agile frameworks (Scrum or Kanban) managing backlogs writing epics/user stories and leading prioritizationDemonstrated ability to execute on a product vision using market research customer discovery and data-driven decision makingProven track record collaborating with Technical Product Managers or solution architects to translate business needs into technical solutionsExperience with API/integration projects and security-first features is highly desirablePersonal Qualities:Self-starter with strong accountability and ownership for executionOutstanding stakeholder management and communication skills able to influence technical and non-technical colleaguesAnalytical commercially sharp and detail orientedCurious innovative and proactive in challenging the status quoThrives in a fast-paced scaling environment and enjoys working as part of a high-performing cross-functional teamAdditional Information : Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 131600.00 to 190650.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.Remote Work : NoEmployment Type : Full-time Key Skills Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams Experience: years Vacancy: 1