Product Operations Manager, Implementation | Housing at EliseAI

About EliseAIAt EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.About The RoleIn this role you will drive scaling of our housing products and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team ensuring agility and effectiveness.Key ResponsibilitiesLead end-to-end customer implementations for our finance product suiteProgram manage product launches - create enablement materials run training sessions manage rollout timelinesOwn the customer feedback loop - synthesize data from Gong support tickets and surveys to drive product improvementsLead compliance projects for finance and insurance offeringsManage ongoing customer engagements and expansion opportunitiesIdeal BackgroundHas led customer implementations for finance/accounting software or proptechExperience in property management accounting systems or financial servicesCan manage 5-10 concurrent implementationsProduct operations or consulting backgroundMove at rocket speed build something massive.Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff.We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.RequirementsExperience in implementation management customer success or engagement management for B2B SaaS productsStrong understanding of finance accounting or property management operationsTrack record working in heavily regulated industriesAbility to lead complex multi-stakeholder implementationsComfortable managing ambiguity and building processes from scratchStrong communication skills - can work with both technical and business stakeholdersWillingness to work in-office in NYC 4-5 days/weekWhy JoinGrowth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.BenefitsIn addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:Equity in the companyMedical Dental and Vision premiums covered at 100%Fully paid parental leaveCommuter benefits401k benefitsFitness & home services stipend to cover part of your expenses so you can focus on what mattersA collaborative in-office environment with an open floor plan fully stocked kitchen and all meals covered in the officeUnlimited vacation and paid holidaysWell cover relocation packages and make the move exciting not painful!Job Compensation RangeThe salary range for this role is $130000 - $180000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Required Experience:Manager Key Skills Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1 Monthly Salary Salary: 130000 - 180000