Product Repair Technician at Havis Inc

Job DescriptionJob DescriptionProduct Repair TechnicianResponsibilities: Product Returns and Repairs:Receive and ship customer returned units, as neededPerform inspection, test, and evaluation on returned equipmentIdentify and confirm customer complaint(s) related to returned productPerform diagnostic and repair services on defective equipment Provide product inspection, test, and evaluation services on returned productDocument all findings (database entries, pictures, etc.)Communicate new and/or unique findings to quality and engineering Escalate findings related to product/customer safety (as required)Returns Administration:Assist with customer support (phone calls and emails) for product claims and returnsProcess returns and credits according to account contracts and product warrantiesSupport Advanced Warranty Replacements (ADW) and other service programsInventory:Receive/transfer inventoried items (as needed)Support quarterly cycle counts on components used in serviceReceiving and ShippingReceive customer returns (itemize and inspect)Package all returns for safe shipping and handlingRequirements: Knowledge of mechanical assembly and production techniques Knowledge of electrical/electronic principles and test methods Hands-on experience with electrical/electronic/mechanical equipment repairKnowledge of AC and DC power management products and applications Effective communication skills and professional attitudeEffective problem solving and troubleshooting skillsAbility to make individual contributions to collaborative effortsAbility to maintain effectiveness with changing priorities/assignmentsAbility to learn, understand, and apply new information and techniquesAbility to maintain data entries utilizing various CRM and ERP database toolsAppreciation for attention to detail, accountability, self-motivation, self-awarenessAppreciation for policies/procedures and ability to follow instructions/take directionMust be able to lift and move up to 50lbs on a regular basisEmployee must be able to tolerate long periods of standingVisual requirements include close vision, color vision, depth perception and ability to focusPhysical accommodations will be made to enable individuals with disabilities to perform essential job functionsCompany DetailsHavis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Safety, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense.Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. Our state-of-the-art manufacturing facilities complement our engineering capabilities, allowing us to bring our design concepts to life with precision and efficiency. Our focus on quality and rigorous testing protocols ensures that our products are built to withstand the demands of real-world applications.We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction. Havis collaborates with partners and customers to provide product information, installation support, updates on industry testing and validation requirements to solve diverse challenges in the field.Havis, Inc. - Website: www.havis.comHeadquartered in Warminster, PA ISO 9001 and 14001 Certified - Quality Management System Fast growing company in a niche, growing marketplace Company offers Health, Dental, Vision and 401(k) Plan with employer match 100% employer paid STD, LTD and Life & ADD benefitsGenerous paid time off (PTO) and holiday benefitsCompetitive pay commensurate with education, skills, and experienceWork Environment – Shop Area:Chemicals (See MSDS)DustNoiseProtective Clothing and Equipment May be RequiredPrepared by: Human ResourcesApproved by: Technical Services Manager1st Shift