Product Service Engineer Passenger and Light Truck Tires at Continental

HOW YOU WILL MAKE AN IMPACT This role will monitor product performance for Passenger & Light Truck Tires which includes an analytical summary gathered through warranty returns and market observation. Ensures support for marketing and sales efforts in the market through technical field service including handling and adjustments. Maintains strong technical customer service support to both internal and external stakeholders which includes but not limited to distribution dealers and consumers.Obtain and analyze report field data regarding market requirements and product performance identify and address adjustment trends for further review.Evaluate analyze and report (including technical conclusions) providing proper communication of relevant market feedback gathered to OE and RE teams for DFMEA and Market Line Reviews applicable to Continental General Tire brand products and competitor products.Regular monitoring analyzing (including escalation as needed) and reporting field data regarding market requirements and product performance. Identify and address quality/adjustment trends for review.Provide technical service including consulting (virtual or on-site) and training presentations regarding PLT tires to internal and external customers as well as business partners and ensure trainee satisfaction.Ensure that complex and/or extensive customer complaints/adjustments are technically supported following general team organization.Support Marketing Sales and/or Customer Service actions in the market and internal stakeholders (PM R&D QM Legal Department etc.)Active participation in the Uniformity O2I processes. As required: organizing conducting and reporting. Actively participate in global Uniformity projects as needed.As required handles escalations from CR team when technical consultancy is required.Responsible for specific team projects/task specific tire lines specific customer accounts and Technical Customer Service tools.Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager.SG 11Qualifications : WHAT YOU BRING TO THE ROLE Bachelors Degree with 5 years tire plant experience with either direct or indirect Uniformity experienceKnowledge in the fields of tire and/or related vehicle technology Travel as required expected for this position is 20-30%Lifting requirement generally up to 40 pounds. Exceptional cases: tires up to 80 poundsLegal Authorization to work in the US is required. We can only sponsor internal individuals for employment visas now or in the future for this job opening.Can offer a relocation packageADDITIONAL WAYS TO STAND OUT Degree in Engineering with 3 years of tire plant experience Uniformity experience.  Ideally from Uniformity PI Process Engineering or QualityOffline and inline tire mounting experiencePrior experience working directly with OEMs and Dealers on mounting solutions troubleshooting and optimizing processesTechnical Customer Service experienceAdditional Information : THE PERKS Immediate Benefits Robust Total Rewards PackagePaid Time OffVolunteer Time OffTuition AssistanceEmployee Discounts including tire discountsCompetitive Bonus ProgramsEmployee 401k Match Diverse & Inclusive Work Environment with 20 Employee Resource groups.Hybrid WorkEmployee Assistance Program Future Growth Opportunities including personal and professionalAnd many more benefits that come with working for a global industry leader! All your information will be kept confidential according to EEO guidelines.EEO-Statement: EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals without regard to unlawful consideration to race color sex sexual orientation gender identity age religion national origin disability veteran status or any other status protected by applicable addition as a federal contractor Continental complies with government regulations including affirmative action responsibilities for qualified individuals with a disability and protected veterans where they apply. To be considered you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings we encourage you to reapply for other opportunities as they become available. Further Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process please reply to  or contact US Recruiting at . This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related technical issues will not receive a call back. Ready to drive with Continental Take the first step and fill in the online application.Remote Work : NoEmployment Type : Full-time Key Skills Anti Money Laundering,Arm,Fire Safety,Heavy Bus Driving,Aluminium,Apache Commons Experience: years Vacancy: 1