Product Solutions Consultant, Commerce, Shopping at Google
JOB DESCRIPTION
Product Solutions Consultant, Commerce
This opportunity will remain online based on business needs which may be before or after July 30, 2026. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Boulder, CO, USA.
Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications: Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. Experience in the online media landscape. Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features.
About the job: The gTech Ads Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. In this role, you will have deep product knowledge, provide high quality customer support and 'own' end to end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions and identifying opportunities to proactively improve the customer experience. You will work with North America's largest customers and own their troubleshooting experience end to end. You will support our LCS teams and our customers, demonstrating a passion for delivering excellent customer service and improving it. You will become a product expert, focused troubleshooting so that the sales teams can concentrate their efforts on client-specific activities. You will be responsible for liaising with internal and external stakeholders to provide two-way communication on customer issues and questions. This includes problem prioritization, analysis, and resolution of issues. The result should always be a high level of customer satisfaction.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114,000 - $164,000 (USD) + 15% bonus target + equity + benefits.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.