Product Specialist – ISAAC Platform (Réf 19-13 S) at 1perTInent inc

Act as a consultant for customers regarding system sizing and specifications.Prepare configure and test customer orders.Provide Level-2 support for the ISAAC platform.Deliver customer training on the platform.Support potential onsite deployments and training sessions.Participate in system-level testing in collaboration with the R&D team.Provide network and/or system setup assistance for SMIs project teams.Collaborate closely with the Support and QA teams.Manage assignments independently and work autonomously when required.Be available for travel (approximately 30% of the time).Qualifications : Strong knowledge of networking concepts (switches routers VLAN DHCP NTP DNS etc.).Hands-on experience in setting up and managing networks.Excellent troubleshooting and problem-solving skills.Experience with VMware or other virtualization platforms (e.g. Proxmox).General Linux usage and basic administration skills.Programming experience (middleware automation scripting workflow management).Understanding and hands-on use of RESTful APIs.Broad knowledge of computer architecture (compute storage networking).Ability to interpret interactions between different systems.Familiarity with PXE SNMP and Node-RED (a plus).Understanding of containerized (Docker) environments (a plus).Experience with Agile methodologies and development lifecycle tools (GitLab Jira Git) (a plus).Familiarity with AV/Entertainment systems technologies and concepts (a plus).Proficiency in Office365 tools including Teams Outlook Word and Excel.Personal AttributesDetail-oriented and self-driven.Strong technical troubleshooting and problem-solving skills.Ability to perform under pressure and manage in-person conflict when necessary.Excellent technical communication and writing skills in English.Capable of interpreting and commenting on technical diagrams.Able to work independently and as part of a team.Positive professional attitude with strong interpersonal skills.Highly organized with exceptional attention to detail.Proactive and creative contributing ideas to the team.Effective in fast-paced dynamic environments.Comfortable delivering presentations to groups.Able to adapt technical information for diverse audiences.Education & ExperienceMinimum of 3 years of work experience in a similar role.A bachelors or masters degree in Engineering or Computer Science is not required but is a strong plus.Additional Information : 15 days PTO including sick personal and vacation; 20 days after 1 yearHealth dental vision and life insuranceShort term disabilityWorkers compensation insuranceCell phone service providedHybrid office/remote work environmentOccasional travel (w/ Per Diem)Remote Work : NoEmployment Type : Full-time Key Skills Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy Experience: years Vacancy: 1