Product Support Manager, Moderation (International) at Roblox

As the Product Support Manager (International) you will help drive new launches and improve existing functionality of our safety product features across a diverse range of regional markets supporting language cultural and regulatory needs on a market-by-market basis. These products are used by our global moderation team to keep our users safe; you will integrate with safety product engineering and international partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products. You will work with our moderation team to understand bugs feature limitations and feature requests to improve overall operations.You will report to the Senior Manager Moderation Operations.You Will:Launch manage and improve regional workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content across the globeWork with cross-functional teams to identify areas for improvement in our content safety moderation processes and collaborate to implement solutions that enhance the safety of our usersEnsure that our team is meeting performance metrics and delivering an exceptional experience to our customersPartner with product and engineering teams to ensure that content safety moderation features are being developed and implementedAnalyze data and provide insights to inform decision-making related to content safety moderation on our platformStay up-to-date with industry trends and best practices within key international markets related to content safety moderation and apply this knowledge to continuously improve our operationsThis role may require on-call work at weekends on a rotational basisYou Have:5 years of experience in operations management product operations policy operations or product support with a focus on content safety moderation workflowsStrong program management skills with experience leading projects at scaleExperience developing processes to improve operational efficiencySQL proficiency for conducting business or operational analysisExperience using data to lead decision-makingStrong collaboration skills with the ability to work with cross-functional teams specifically product engineering compliance policy and BPO workforcesBachelors degree in business operations or a related field or equivalent experienceYou Are:Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.Analytical: Excited to investigate large ambiguous problems and measure the problems and the solutions.Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.An Owner:You take on accountability of your domain and related business outcomes.Required Experience:Manager Key Skills Document Controlling,Cost Accounting,Business Administration,Database,Art Employment Type : Intern Experience: years Vacancy: 1