Product Support Specialist at Aroma360

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!Are you a tech-savvy professional with experience in customer service Do you enjoy troubleshooting product issues and providing solutions If so Aroma360 is looking for you to join our team as a Product Support Specialist! In this role you will provide exceptional customer service and product support to our clients. Our products include waterless heatless scent diffusers that are plugged into your wall as well as larger scenting machines that are installed into the customers HVAC system.Essential DutiesResponding to customer queries: Communicate with customers through various channels such as email phone or chat to answer their queries and provide product supportTroubleshooting technical issues: Analyze customer complaints and diagnose the cause of the problem. Provide solutions to resolve the issueProviding product guidance: Educate customers on how to use a product effectively and maximize its potentialDocumenting support interactions: Keep accurate records of customer support interactions including the problem and the solution provided to help improve the support processCollaborating with other teams: Work with other teams such as development quality assurance and product management to provide feedback on product issues and suggest improvementsPerform other duties as assignedRequirementsBilingual - English and Spanish both written and verbal would be a plusExperience troubleshooting tech support questions over the phone email and chatExperience working with luxury products is highly preferred!Polished professional with outgoing phone presenceAbility to go with the flow and adapt to change in a fast/moving environmentRetention and escalation skills a plus!Ability to stay calm and professional through any situationCRM experience Salesforce a plus!Impeccable email etiquetteOrganized tech-savvyWorking knowledge of Microsoft Outlook Excel Word and AdobeSchedule & LocationOffice location: Onsite in Wynwood FLSchedule: Monday FridayHours: 10am- 7pm OR 9am - 6pmCompensation and Benefits$18-$20Hr based on experienceBonus PotentialPaid trainingMedical Dental Vision401kEmployee product discountBeautiful modern officeCompany-wide recognitionAmazing growth environment and fun cultureJoining our team comes with a range of exciting benefits to support your health well-being and professional growth including:Comprehensive health coverage including dental and vision insurance to ensure you and your family are taken care of.Life insurance provides peace of mind for you and your loved ones.Paid time off allowing you to recharge and enjoy life outside of work.Access to a 401(k) plan to help you plan for a secure financial future.Employee discount to take advantage of great deals on our products and services.Opportunities for paid training to develop your skills and advance your career.Fun and exciting company events.Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race color religion sex sexual orientation gender identity national origin veteran or disability status or any other legally protected characteristics. We are committed to promoting diversity equity and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.Required Experience:IC Key Skills Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 18 - 20