Product Support Specialist at Discover Staffing

Summary of FunctionsThe Product Support Coordinator is responsible for performing a variety of duties mainly for theV.P. of Operations & Product Management. As a member of the team, he/she will have a fully cooperative relationship with all franchise personnel, vendors, departmental and office personnel.General Responsibilities/Job SummaryThe Product Support Coordinator is a customer facing role. This individual must respond promptly and courteously, always exemplifying a professional attitude when handling calls, communications, or departmental requests. He/she is also responsible for assisting the V.P. of Operations with special projects and will provide general support and administrative duties to the department.Major Duties and Responsibilities• Monitor and respond to customer service inquiries.• Communicate with company franchises and suppliers via telephone and email.• Coordinate weekly mailings – Responsible for gathering and editing materials for company mailings.• Manage product related claims process between the company and product manufacturers.• Process credits as needed (LARE’s).• Manage and produce the company Catalog, gathering content and graphics from product managers and suppliers (every October & November).• Prepare budget and forecasting files.• Maintain monthly department files (e.g. Supplier Budget Comp file).• Prepare and distribute competitive data.• Maintain/update PowerPoint presentations for Product team.• Upload files to FranConnect (Catalog Bulletins, Product Bulletins, New Product Announcements, other files as needed).• Manage/track renewals for Certificates of Insurance (COI’s) from supplier. Send renewalrequests as needed.• Update contact files as needed. (Outlook)• Keep franchisee listing up to date and circulate them to suppliers as changes occur.• Buying Guide maintenance. • Maintenance of SDS (Safety Data Sheets).• Assist in the preparation and execution of company events / meeting.Experience Requirements• Must be proficient in Outlook, Word, Excel, PowerPoint and InDesign.• Strong written and verbal communication skills.• Strong analytical skills and ability to problem solve.• Can establish priorities and handle many projects at once.Educational RequirementsCollege degree preferred or equivalent work experience. Working ConditionsDaily office hours are normally between 8:00 AM to 5:00 PM, Monday through Friday, with occasional weekend responsibilities.