Product Tech Support Specialist at Marvin

Job OverviewAre you energized by solving complex technical challenges and helping customers find the right solutions Join Marvin as a Product Tech Support Specialist where your expertise will guide customers through product capabilities limitations and estimating. Youll be part of a responsive cross-functional group that thrives on precision and creativity. Every day brings new unique requests - requiring inventive solutions and collaboration across departments. If you enjoy thinking critically and making a meaningful impact we invite you to apply.This job is located in Warroad MN. If you need to relocate for this role Marvin has a variety of benefit offerings to support your move.Highlights of your roleRespond to customer inquiries with expert guidance on product capabilities limitations and technical specificationsDeliver accurate pricing estimating structural analysis and AutoCAD drawings tailored to customer needsCollaborate across departments to ensure timely and effective solutions for unique customer requestsYoure a good fit if you have (or if you can)Associate or bachelors degree preferred ideally in Engineering Drafting Construction Management Architecture or a related field24 years of experience in a related field or in estimating drafting or constructionProficiency in AutoCAD and Microsoft Office is a plusStrong communication skills and a solid understanding of the construction industryAlso want to make sure you haveTechnical curiosity and the ability to quickly learn Marvin products and systemsA self-directed approach to managing priorities deadlines and detailsA collaborative mindset with sound business judgmentA solution-oriented perspective and comfort with ambiguityWe invite you to See Yourself at MarvinFrom people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors. Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!Some of our unique and most popular benefits include:$300 annual wellbeing account to spend on what helps you feel happy healthyBetter Living Day! (a paid day off to go have some fun)Annual profit sharing recognizing everyones contribution to Marvins successGiving at Marvin participate in organized volunteer opportunitiesBrighter Days Fund financial support from your colleagues and the Marvin family during personal hardshipsJoin the more than 8000 Marvin team members to experience these benefits and more. Apply today!Marvin is an Equal Opportunity EmployerMarvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .Compensation$21.34 - $26.69Required Experience:IC Key Skills Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy Employment Type : Full-Time Department / Functional Area: Customer Service Experience: years Vacancy: 1 Monthly Salary Salary: 21 - 26