Customer Service Representative(Account Management) at Precoat Metals

Your previous customer service/account management experience in a fast paced environment makes you the perfect candidate to fill our open position. You will be based at our Portage IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.In addition to being the representative of our customer and their advocate you will:Generate new & repeat sales by providing product and technical information in a timely mannerDetermine customer requirements and expectations in order to recommend specific products and solutionsPresent price credit and terms in accordance with standard procedures and customers profitability profilesAccurately process customer transactions such as orders quotes or returnsProvide accurate information regarding scheduling and availability of   itemsObtain and provide accurate information relating to shipment dates and expected date of deliveryProactively recommend items needed by customers to increase customer satisfaction and improve transaction profitabilityIncrease sales and average order size by means of cross-selling up-selling add-on salesEducate customers about terminology features and benefits of products in order to improve product related sales and customer satisfactionMonitor scheduled shipment dates to ensure timely delivery and expedite as neededContact customers following sales to ensure ongoing customer satisfaction and resolve any complaintRemain current on consumer preferences changes in local codes and product developmentsSetup and maintain customer filesIdentify trends in customer satisfaction or dissatisfactionManage time effectively meet personal goals and work effectively with other members of the teamMaintain proficiency in using personal computer data entry terminal and other common office equipment and softwareFollow company policies and proceduresPresent a professional image at all times to customers and vendorsConduct ongoing customer needs analysis research of customer requirements through first party resources.Complete contact activity reportsAssist in sales projects like price increases etc.Qualifications : You will bring your High School diploma or equivalent and  2-5 years of  customer service or inside sales experience preferably in an industrial setting along with being a highly motivated self-starter who is articulate persistent & outgoing with a professional  demeanor to the team.  In addition to: Must be able to work in a team-oriented fast-paced sales environmentProvide track record of consistently achieving or exceeding goalsProficient to advanced computer skills with Microsoft applications Word Excel and OutlookSuperior customer service & selling skills.Superb communication and  interpersonal skillsStrong organizational skills with the ability to prioritize & multi-taskDetailed oriented & able to work independentlyCustomer focused with exceptional telephone sales abilityAdditional Information : We are an Equal Opportunity Employer. M/F/Disabled/VeteransPrecoat Metals is a Drug Free WorkplaceWe are an Equal Opportunity Employer. Precoat Metals is a Drug Free WorkplaceRemote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Department / Functional Area: Customer Service Experience: years Vacancy: 1