Production Support Associate at Integrated Specialty Coverages

About Integrated Specialty CoveragesIntegrated Specialty Coverages LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.Backed by one of the leading private equity firms KKR and led by a forward-thinking management team ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and Main Street USA we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this were building a digitally focused team that deeply understands the intersection between user experience data and AI/ML to optimize the way we engage with our customers and partners.Job SummaryThe Production Support Associate at Integrated Specialty Coverages LLC reports to the Director of Operations and is responsible for identifying opportunities for improvements to operational efficiency along with organizing planning implementing and evaluating corresponding companywide business initiatives.Candidates considered for this role must be willing to work out of our Carlsbad CA office.Position ResponsibilitiesProvide high level production level support to our platform business units.Track and manage production level tasks for development support issues using tools such as Jira.Make recommendations for business performance improvement.Maintain company databases such as AMS360 and OnlineMGA.Assist in the creation and maintenance of departmental documentation of processes procedures and standards. This documentation serves as a reference for employees and helps ensure consistency in operations.Train new employees ensuring they understand the operational processes and standards. Provide ongoing training to existing staff as processes evolve.Minimum QualificationsHigh School Diploma or general education degree (GED)2 years experience in a professional business environment in a similar roleProven track record in delivering the highest levels of customer care and leadershipExperience with phone system management and call routing preferredStrong oral and written communication skillsExceptional phone communication skills with customersWilling to work in our Carlsbad CA officeThe starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills qualifications training and addition the company offers comprehensive benefits including medical dental and vision insurance 401(k) plan with match paid time off and other benefits.ISCs salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training.National Pay Range$22 - $27 USDBenefits of Working at ISCEmployee Ownership Program - every eligible employee shares in the financial rewards that grow when the company growsProfessional development opportunitiesOwner Referral ProgramWork from home reimbursement for remote/hybrid rolesCanary emergency financial assistance programComprehensive medical dental visionLife/AD&D InsuranceConfidential Employee Assistance ProgramHealth Savings Account includes company contributionShort-term disabilityVoluntary benefits - supplemental accident critical illness hospital insuranceEmployee discounts401(k) Plan with company match contributionVarious Time Off Programs11 company paid holidaysApplicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at or .ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically we focus on attracting developing and retaining the best talent for our business challenging our people demonstrating a can-do attitude and fostering a collaborative and mutually supportive environment. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender gender identity sexual orientation marital status medical condition genetic information mental or physical disability military or veteran status or any other characteristic protected by local state or Federal law.**Must be legally authorized to work in the United States.****ISC participates in the Federal E-Verify program**Required Experience:IC Key Skills Attorney At Law,Inside Sales,Insurance Management,Import & Export,Airlines,Catering Operations Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 27