Production Support/Technical Writer at KellyMitchell Group

Job Summary:Our client is seeking a Production Support/Technical Writer to join their team! This position is located in Irvine, California.Duties:Design, deploy and configure various customer facing infrastructures, application, and servicesDesign and manage Cloud infrastructure and services that meet enterprise grade SLA standardsResolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automationsMonitor, diagnose, and resolve urgent production issues during period potentially off normal business hoursCreate and deploy scalable monitoring systems for massively growing global infrastructureWrite, augment, and maintain production documentationsDesired Skills/Experience:Bachelor’s Degree or equivalent relevant experienceOpen to candidates with academic, project-based, or internship experience in lieu of direct professional experienceExperience using Power BI or similar analytics toolsStrong technical troubleshooting skillsAbility to create clear technical documentation, including troubleshooting guides and application process workflowsKnowledge of production support activities and experience assisting in building tools or process enhancementsAbility to develop knowledge base articles and scalable processes to reduce support escalationsBenefits:Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offeredThe approximate pay range for this position is between $17.97 and $25.67. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.