Professional Aquatics Repair Manager at VivoAquatics

Job DescriptionJob DescriptionDescription:Job Title: Repair ManagerDepartment: Repair/InstallReports To: Regional Account Manager Supervises: Repair TechniciansJob Classification: Salary/Exempt, Full-TimeSalary Range: $90k-$110k Annually, depending on experience, knowledge, and skill SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESThe Repair Manager is responsible for overseeing and executing the repair and maintenance of commercial pool and spa systems across VivoAquatics’ client portfolios. This individual will serve as both a technical expert and a leader, ensuring that repairs are performed efficiently, safely, and in alignment with company standards. Approximately 80% of the role will be field-based, requiring direct interaction with customers, hands-on diagnostics, and system repairs. The remaining time will be focused on coordination, reporting, and supporting service operations.Key Responsibilities Include:Lead, schedule, and perform field-based repairs on commercial pool and spa systems, including pumps, heaters, chemical controllers, filtration systems, and automation equipmentDiagnose complex system issues, develop repair strategies, and ensure timely resolution to minimize downtime for clientsProvide technical guidance, training, and support to field technicians and service staffServe as a primary point of contact for escalated service requests and high-priority client issuesEnsure compliance with safety standards, local codes, and industry best practices during all repair activitiesManage repair parts inventory, coordinate ordering, and track usage to support efficient operationsMaintain accurate documentation of repair work, service logs, and customer interactions within company systemsCollaborate with the Operations and Account Management teams to identify recurring issues and recommend proactive solutionsSupport sales and procurement teams by providing input on equipment replacement opportunities and system upgradesOversee technician scheduling, time tracking, and labor allocation to ensure efficient use of resources and control of repair-related labor costsConduct regular field audits to ensure repair quality, safety compliance, and adherence to company service standardsAssist in developing and refining standard operating procedures (SOPs) for field repairs and system troubleshootingProvide feedback to the product and technology teams on equipment performance trends and opportunities for innovationResponsible for thorough knowledge of management company policies and property community policies and ensuring all team members are aware of and abide by such policiesMust be willing to work weekends on occasion and odd hours as necessary (emergency calls)Must attend company meetings as requestedAdditional duties as assigned by managementRequirements:QUALIFICATIONSStrong communication skills, both verbal and non-verbalStrong computer skills needed to operate on a daily basis, including use of GSuite, MS Office, NetSuite programsAbility to effectively multi-task and have strong organizational skillsAbility to use good judgment to make sound decisions in a quick, efficient manner Strong technical knowledge of commercial aquatics equipment Ability to work independently and have a high sense of urgencyAbility to lift, move, carry up to 75lbsSUPERVISORY RESPONSIBILITIESThe Repair Manager is responsible for assisting in management of Repair Technicians EDUCATION and/or EXPERIENCEMinimum 5 years experience in the aquatics industry requiredMinimum 3 years experience diagnosing and repairing pool equipment requiredMinimum 2 years of supervisory experienceCPO Certification required; License must be obtained within first 90 days of employment if license is not currently held or is expired