Program Coordinator, Drug User Health Program at Fenway Health

Full-timeDescriptionUnder the supervision of the Program Manager the Program Coordinator facilitates the day to day operations of harm reduction services at Access: Drug User Health (Access). On-site services include: syringe exchange drop-in services Community Advisory Board (CAB) meetings naloxone distribution health education and advisories education on area resources harm reduction supply distribution risk reduction counseling referrals to support services such as the clinic MAT treatment TFI survey opportunities and other essential support services. The Program Coordinator will partner with the Program Manager to ensure progress towards program deliverables site safety client satisfaction the use of data to inform decisions and service coordination.Primary Responsibilities:Facilitate daily operations of program services (20%)Assist in coordinating the daily operations of the Access exchange site at Green Street including: syringe exchange services materials data and demographic collection maintaining the drop-in and health navigation to other support services.Alongside Program Manager facilitate planning for staffing coverage outreach planning opening/closing duties availability of risk reduction supplies & information client service coordination and general cleanliness of the space.Lead on updating hard copy and electronic client education and service marketing materials as neededMonitor exchange space supply rooms and client bathroom for safety. Assist in developing protocols for these spaces.Work with the Program Manager to assist with inventory management including conducting weekly supply inventory supply rotation and organization and proper supply storage in accordance with Joint Commission standards.Assist Program Manager with onboarding activities for new staff and coordinate and communicate with volunteersProvide oversight for data entry procedures to help ensure data is entered in an accurate complete and timely manner.Assist Program Manager with data collection reporting analysis and data driven program development/improvement.Facilitate program development activities (20%)In partnership with Program Manager implement activities to improve community engagement via community advisory boards client feedback systems etcBecome a subject matter expert in program KPIs and in partnership with program leaders develop programmatic priorities based on internal and external public health dataMaintain and develop resources and materials for people who inject drugs (PWID) living with or at risk for HIV/AIDS and Hepatitis C with a concentration on active substance users homeless individuals sex workers transgender women and re-entry populations.Provide direct services and care to clients (60%)Support the syringe exchange/drop in space by working with clients to provide safe use supplies risk reduction counseling naloxone distribution and education and infectious disease testing/linkage to treatmentParticipate in client outreach activities as neededProvide training to clients on overdose prevention and how to use Naloxone to reverse an overdose.Directly respond and support other ACCESS staff with client interactions including overdose response crisis and de-escalation interventions and complex health navigation activities.Work alongside Program Manager in maintaining a safe environment for clients and staff maintaining a record of disciplinary actions as needed including providing warnings to clients who act outside of our stated community guidelines as well as post-suspension re-entry conversations.Meet agency participatory expectationsAdhere to all agency and departmental policies and proceduresAttend program department and agency meetings and trainingsParticipate in quality assessment and improvement activities as requested including Joint Commission accreditation and workflow planningAdhere to the highest principles of client confidentialityAdhere to established safety policies procedures and precautionsEnforce agencys policies and clinical procedures including safety and crisis procedures.Attend all required meetings in-services and professional trainingsMaintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activitiesPerform related duties and projects as assignedRequirementsBachelors degree in related field with 2 years of related work experienceExperience developing and disseminating health information and materialsAbility to provide non-judgmental person-centered and trauma-informed counseling.Strong organizational interpersonal written and verbal communication skills.Proficient in Microsoft office and experience with electronic data collection.Self-directed motivated and flexible with the ability to work independently and as part of a team.Ability and willingness to respond to medical and behavioral health crises within program purview.Proven problem solver with ability to manage multiple priorities requiredPreferred QualificationsMasters degree in related field including public health epidemiology health sciences or social work preferredPrevious experience coordinating the work of volunteers and/or interns strongly preferred.Demonstrated experience using data to drive programmatic trajectoriesStrong knowledge of harm reduction and opioid overdose prevention strategies.Significant knowledge of health-related social issues faced by people who use drugs.Experience with EPIC or RedCAPExperience as a team-leader a plus.Experience conducting trainings and facilitating support and educational groupsCandidates with lived experience are encouraged to apply.Physical Requirements:Ability to meet the following physical requirements with or without reasonable accommodations:Physical work environment generally is that typical for an office in terms of lighting temperature and structure.Work may involve exposure to loud noise strong odors and emotionally liable individuals.Typically moderate physical activity requiring handling average-weight objects up to 15-30 pounds.May work with blood and other body fluids and could be exposed to pathogens and will require safety trainingWork environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipmentSit at a computer station for extended periods of timeAbility to keyboard for extended periods of timeWe offer competitive salaries and for those who qualify an excellent benefits package; including comprehensive medical and dental insurance plans and a retirement plan with employer match. We also provide 12 paid holidays paid vacation and more.LGBTQIA identified persons Black Indigenous and other people of color (BIPOC) and individuals from other historically underrepresented communities are strongly encouraged to apply.This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.Salary Description$48600-$56000 /yearRequired Experience:IC Key Skills Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 48600 - 56000