Program Coordinator Rural Sites (Iowa CCBHC) at Harlan Office

At Heartland Family Service we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and team-oriented environment then Heartland Family Service is the agency for you.SUMMARY DESCRIPTION OF WORKThis Program Coordinator leads and supports behavioral health and recovery services across rural Southwest Iowa. This position provides direct supervision to Peer Support Specialists Care Navigators and Care Team Specialists ensuring that staff deliver high-quality person-centered services in alignment with Certified Community Behavioral Health Clinic (CCBHC) standards. The role focuses on staff development community outreach and operational coordination with an emphasis on strengthening connections between clients community resources and integrated care teams. The Program Coordinator ensures that data documentation and communication processes are efficient accurate and supportive of client and program outcomes. This position requires a strong leader with excellent communication problem-solving and relationship-building skills capable of fostering a trauma-informed recovery-oriented culture within rural communities.Compensation: between $49200 and $62243 per year (salary is based on total years of relevant experience)Work Schedule: 40 hours per weekClick to see benefits and company perksMINIMUM QUALIFICATIONSBachelors Degree in Human Services or related field preferredThree years experience in Behavioral Health.Wellness Recovery Action Planning training (WRAP) preferredOne year of experience in supervising staff preferredValid drivers license acceptable driving record.Essential Duties and ResponsibilitiesProvide primary supervision for Peer Support Specialists Care Team Specialists and Navigators offering regular support performance oversight and coaching in alignment with agency standards and CCBHC best practices.Lead staff in delivering trauma-informed recovery-oriented care cultivating a welcoming inclusive and emotionally safe environment for all clients.Oversee the hiring onboarding and training of new staff; ensure all staff are equipped with the knowledge and skills needed for effective person-centered service delivery.Support staff in maintaining appropriate boundaries managing crises and implementing self-care practices.Promote access to behavioral health recovery and support services through community presentations events and collaborative initiatives.Ensure timely and accurate completion of all required documentation including service notes supervision logs and outreach reports.Monitor data quality service utilization and program performance; assist in identifying trends and solutions to improve service delivery.Maintain up-to-date knowledge of local resources to support staff in connecting clients to housing employment and wraparound supports.Support integration of peer and care navigation services within interdisciplinary teams and care coordination processes.Represent the agency and its mission at community meetings coalitions and regional partnerships.Actively engage in outreach activities to underserved and rural areas increasing visibility of services and connecting individuals to behavioral health and recovery support resources.Maintain and regularly update a personal self-care plan.Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the agency.Cooperates and collaborates with program area staff volunteers and other Agency staff.Is dependable and punctual regarding scheduling and attendance.Abides by all specific program and Agency procedures policies and requirements.Develops personal and program related skills through participation in internal and external trainingsCreate maintain and share as appropriate a dynamic self-care plan.Strive to make connections between the agency and the larger community whenever possible to contribute to the agencys ongoing fundraising and friend-raising efforts.Performs other program related duties as assigned.Required Experience:IC Key Skills Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 49200 - 62243