Program Delivery Specialist at Knowledge Services

OverviewAs a Program Delivery Specialist with Knowledge Services you will serve as an integral team member on our state government Managed Service Provider (MSP) accounts. Hiring managers and vendor recruiting partners alike will seek your guidance and support as their primary contact for Knowledge Services within the MSP Program. You will partner with the client to address their staffing needs managing and coordinating the requisition fulfillment and onboarding processes.This role is hybrid and requires being on-site three days a week.ResponsibilitiesDirectly partner with hiring managers to forecast and fulfill staffing needsDevelop and maintain proactive and constructive relationship with clients by demonstrating an understanding of the business and associated requirements and setting expectations accordinglyDevelop a strong working knowledge of Knowledge Services Contingent Workforce solutions and MSP Program requirementsCommunicate the clients recruiting/staffing needs to recruiting vendor partnersReview and vet candidate qualifications based upon hiring manager needsManage candidate pools ensuring compliance is met with background drug and credential requirementsCoordinate onboarding with hiring managers and vendorsEnsure all aspects of MSP Program rules policies procedures and processes are followed to ensure standardization consistency and compliance across all areas of the MSP Program and that contractual scope of work for Client is deliveredPartner with Delivery Manager and Account Manager for the preparation and delivery of program reporting program metrics trainings and client-specific strategyFollow safe work practices and company rules and prevent accidents and injuries.Requisition ManagementWork with hiring managers and vendors throughout the requisition fulfillment lifecycle toPre-qualify client manager position/project requirementsEnter and review position/project requisitions in Knowledge Services Vendor Management System (VMS) and ensure vendors receive all position-specific requirementsPre-screen qualified candidates submitted by vendorsAssist with the coordination of resource interviews with client managers and vendorsEnsure all resource onboarding is completed and meets contractual and client requirementsCoordinate resource start date with client managers and vendorsWork with vendors to ensure all resource time and expenses are entered in a timely mannerFollow up with client managers to ensure resource time is approved or rejected appropriatelyFollow up with vendors to provide status updates on positions and candidatesFacilitate weekly vendor callsEnsure resources are offboarded completely in accordance with program processes and client requirements as required.Program ManagementProvide excellent customer service to client managers vendors and resourcesCommunicate proactively and regularly with team members clients and vendorsMonitor the program inbox and resolve assigned tasksFacilitate manage and assist in resolving client and vendor related issues escalating to Delivery Manager or Account Manager as appropriateIdentify opportunities to promote the MSP program and increase client usageQualifications1-3 years of recruiting or staffing industry experience within a staffing agency or MSP environmentManaged Service Provider (MSP) Staffing and Recruiting Program Employer of Record Program Recruitment Process Outsourcing (RPO) Program and/or Consulting Solutions experience highly desiredProven technical aptitude with VMS or ATS experience preferredBachelors degree preferredProven aptitude for being proactive organized accurate and detail-orientedProven aptitude to execute in fast-paced high-volume environment and to respond to client needsProven ability to identify and analyze problem situations and develop an effective course of action for resolutionStrong interpersonal planning leadership and time management skillsPositive attitude and proven ability to take initiativeClient facing and strong relationship building experienceDemonstrate excellent communication and follow-up skillKnowledge Services strives to offer a modern professional environment that provides Team Members with an inviting comfortable and collaborative space to work thereby maximizing their success.At Knowledge Services we prioritize creating an environment that supports our Team Members success and personal well-being with a robust benefits package some of which include:Medical coverage including employer match program for Health Savings Accounts (HSAs)Generous 401 (k) retirement plan with employer matchDependent Care Flexible Spending Account (DCFSA)Employee Assistance Program (EAP) with unlimited usage and visits and wellness programDental and Vision insuranceCompany-sponsored life insurance with options for additional coverageShort- and Long-Term Disability (STD and LTD) benefitsPet insuranceMaternity Paternity and Military benefitsBaby on Board programPaid Time Off packageCompany Anniversary Bonus programProfessional Development opportunities including Young Professional Series Manager Focus series Cyber Security panels and briefs and moreA rated HQ office full of amenities including fitness center rec room coffee bars bike room café auditorium private Mothers room and moreKnowledge Services established in 1994 and headquartered in Indianapolis IN is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski CEO of Guidesoft Inc. dba Knowledge Services is an industry leader in Managed Service Programs (MSP) Vendor Management System (VMS) Employer of Record / Payroll Services Workforce Management Survey Management and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries including IT Healthcare Federal State and local Governments Public Utilities Telecom and more.As such Knowledge Services is committed to providing opportunities for growth in our company in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each persons endless potential. Our focus on improving our team product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge Integrity Innovation and Service.Knowledge Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.Veterans military families and people with disabilities are encouraged to apply.Applicants with disabilities may contact Human Resources via telephone e-mail and other means to request and arrange for accommodations. Please contact the Human Resources Team ator . ISDKORequired Experience:IC Key Skills Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination Employment Type : Full-Time Experience: years Vacancy: 1