Program Manager at Cloudious LLC

Job description Key Responsibilities Take responsibility for platform migrations across the global Office Product Group this includes collaborating with crossfunctional teams on roadmap strategy planning and execution of 100 different services Utilize Machine Learning tools to streamline customer interactions reduce initial support case response times and provide scalable selfhelp solutions Lead initiatives focused on reducing case volume improving customer satisfaction and accelerating case closure times Work closely with global teams including engineering product and support functions to ensure the successful execution of cloud migration projects and continuous improvement of customer support solutions Facilitate weekly syncs with leadership teams Delivery Partners and Product Group teams to drive strategic initiatives Required Qualifications Proven experience in managing customer support or technical support functions Excellent analytical skills with the ability to interpret complex data and generate actionable insights Experience working in fastpaced global crossfunctional environments Strong communication skills including the ability to lead crossfunctional meetings present findings to leadership and collaborate effectively with technical and nontechnical teams Skills Competencies Data driven decision making Strong problemsolving and analytical abilities Excellent project management and organizational skills Technical expertise in cloud infrastructure and migration Leadership and team collaboration Proficient in using data analytics tools and platforms eg Power BI SQL Kusto ADO Skills Mandatory Skills : Resource ManagementStakeholder ManagementBenefits ManagementQuality ManagementProject PlanningScope & Change ManagementSchedule ManagementProject Financial ManagementRisk/Crisis ManagementProject Governance Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full Time Experience: years Vacancy: 1