Program Manager, HCB Healthcare Division UTK at University of Tennessee

DescriptionThe Program Manager provides leadership and comprehensive support for the academic and operational functions of the Healthcare Division within the Graduate and Executive Education (GEE) department of the Haslam College of Business (HCB). This role has primary responsibility for the successful operations and delivery of two large executive programs the Physician Executive MBA (PEMBA) and the Executive MBA in Healthcare Leadership (EMBA-HL) which collectively serve a significant cohort of working professionals each year. The Program Manager independently oversees all aspects of program delivery including residence period logistics student engagement academic support services and continuous process improvement to ensure a high-quality student experience. The position exercises considerable judgment in managing daily operations and coordinating with faculty students and external service addition the Program Manager contributes to recruitment admissions and marketing efforts in collaboration with division leadership and the broader GEE team.ResponsibilitiesProgram Leadership and OperationsProvides comprehensive oversight for all operational and logistical aspects of the Physician Executive MBA (PEMBA) and Healthcare Leadership Executive MBA (EMBA-HL) programs ensuring efficient planning scheduling and delivery of academic and co-curricular activities.Manages program calendars residence period logistics and special events including the annual Washington D.C. residency off-campus learning and more while liaising with GEE partners such as DART (IT) Events and the Financial Information Office (FIO).Supervises program coordinator and/or student workers to support daily operations workflow and execution of program and non-degree activities.Student Experience and Relationship ManagementServes as the primary point of contact for EMBA-HL and PEMBA students managing communications related to on-boarding course milestones travel logistics and graduation requirements.Leads the coordination of all student-facing experiences including on-campus sessions and the Washington D.C. trip ensuring all logistical details and events are executed seamlessly.Faculty and Institutional CollaborationCollaborates closely with EMBA program leadership faculty and staff across the Haslam College of Business (HCB) to support curriculum planning scheduling and delivery of course content.Assists with faculty-related processes such as pay administration course materials and classroom logistics while contributing to strong collegial relationships with teaching staff and guest speakers.Coordinates with GEE leadership FIO admissions and academic departments to align goals and maintain efficient operations across all programs.Identifies and implements opportunities for program improvement leveraging data and feedback to enhance the quality and effectiveness of executive education offerings.Non-Degree Program OversightProvides supervisory oversight and backup support for non-degree executive education programming support within the Healthcare Division.Serves as a knowledgeable backup for non-degree program delivery and logistics when needed to maintain continuity of operations.QualificationsRequired QualificationsEducation:Bachelors degree requiredExperience:5 years of professional work experience in areas such as program management customer service student services and/or healthcareKnowledge Skills Abilities:Knowledge of higher education operations degree program management student services and learning management systems.Skills in program planning scheduling logistics coordination tracking reporting and overall program support.Skills in communication collaboration across departments and building effective relationships with faculty staff students and external partners.Ability to organize work manage multiple priorities and schedules and maintain attention to detail.Ability to work independently and exercise sound judgment while keeping faculty staff and students informed and on track.Ability to adapt to changing program needs and timelines while maintaining accountability and high-quality standards.Preferred QualificationsEducation:Masters degree preferredExperience:Higher education experienceGraduate degree program experienceExperience working with executivesExperience working with healthcare professionalsWork LocationLocation: Knoxville TNOnsiteCompensation and BenefitsUT market range: MR 13Find more information on the UT Market Range structurehereFind more information on UT BenefitshereApplication InstructionsTo express interest please submit an application with the noted below attachments.ResumeCover LetterList of 3 Professional ReferencesRequired Experience:Manager Key Skills Revenue Cycle Management,HIPAA,Healthcare Management,PMBOK,Microsoft Outlook,Project Leadership,Data Management,Project Management,Affiliate Marketing,Project Management Software,Supervising Experience,Workday Employment Type : Full-Time Experience: years Vacancy: 1