Program Manager Repair at RL People

Job DescriptionProgram Manager Consumer Electronics ReturnsFull-Time Operations Bloomington INAre you an experienced operations leader with a passion for managing complex supply chain and returns programs in consumer electronics We are seeking a Program Manager to oversee our consumer electronics returns program ensuring efficiency quality and compliance across inspection testing refurbishment and documentation processes.What Youll DoLead the full lifecycle of the consumer electronics returns program from receipt through testing cosmetic refurbishment and outbound processing.Oversee warehouse and logistics operations ensuring accurate inventory management documentation and operational compliance.Serve as the primary liaison with retailers and internal stakeholders providing program updates resolving escalations and ensuring smooth credit application processing.Monitor and analyze key performance indicators (KPIs) to identify opportunities for process improvement and drive operational excellence.Collaborate with cross-functional teams to enhance workflows improve efficiency and maintain the highest standards in returns management.Who You AreExperienced operations or program management professional with 7 years in consumer electronics supply chain logistics or warehouse operations.Strong expertise in returns programs inspection/testing and refurbishment workflows.Proficient with WMS/ERP systems and knowledgeable in quality and returns documentation processes.Proven ability to lead cross-functional teams and manage programs involving retailer relationships.Excellent communication organizational and problem-solving skills with a hands-on approach to operational leadership.Preferred: Bachelors degree in Supply Chain Operations Business or Engineering; certifications such as PMP or Lean Six Sigma; prior experience with retailer-driven returns programs.Why This Role Is ExcitingLead a high-impact global returns program in a fast-growing innovative company in the circular tech market.Work in a dynamic collaborative environment with talented professionals and sophisticated operational platforms.Drive operational improvements and make a tangible impact on efficiency customer satisfaction and program success.Opportunity to shape processes and take ownership of a strategic high-visibility program.Be part of a disruptive and rapidly growing company with global reach and a commitment to innovation.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1