Program Manager, Workplace Mentoring Group at Big Brothers Big Sisters of New York City

DescriptionJOB TITLE: Program Manager Workplace Mentoring GroupREPORTS TO: DirectorFLSA STATUS: Full-Time ExemptWORK LOCATION: New York NYThis is a hybrid -office presence is required at our NYC office.Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth.Our Vision: All youth achieve their full potentialOur Values: Put Youth First; Engage with Empathy; Advance Diversity Equity & Inclusion; Operate with Integrity; Invest in Learning & InnovationAs the nations first and NYCs largest youth mentoring organization Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor a Big with a New York City youth a Little. Through evidence based goal-centered professionally supported programming BBBS of NYC provides consistent support and guidance to matches that result in longer stronger match relationships that advance the social-emotional development and academic progress of young people across the five boroughs.JOB SUMMARY:BBBS of NYCs Workplace Mentoring Group (WMG) delivers site-based after-school mentorship programs for high school age youth and corporate volunteers. BBBS of NYC matches top NYC corporations with local NYC high schools and provides each partnership with bi-weekly mentorship programs. These programs occur on-site at each company and are facilitated by a BBBS of NYC Program Manager (PM) two times per month. The Program Manager (PM) is responsible for the full management and facilitation of six programmatic partnerships.The Program Manager is expected to use case management and group facilitation skills to cultivate lasting relationships between our corporate volunteers (Bigs) and youth participants (Littles) acting as a representative of the BBBS of NYC organization in supporting our corporate and school-based partnerships.JOB RESPONSIBILITIES:Recruit and onboard students & corporate volunteers:Collaborate with corporate program coordinators to recruit appropriate volunteer participants prior to the start of the program based on availability disposition motivations and other factorsFoster relationships and collaborate with school coordinators to recruit appropriate youth participants prior to the start of program to Collect supporting information from school coordinators to determine participant motivation based on eligibility interests goals and/or acceptance for organizational servicesConduct and complete biopsychosocial interviews with every youth participant and volunteer candidate to understand fit for program motivations and personal historyBased on interview content and personal goals match youth participants and volunteers with one anotherWork with corporate and school coordinators to effectively train and orient new participants on program expectations and logisticsManage/facilitate biweekly programs at company:Preparation for and facilitate all program functions and group activities based on designed curriculumPMs are on site at the company to run and manage the flow of the programPMs are trained and supported by supervisors and peers to run in-person formatted programsCase Management and Quality Assurance Compliance:Conduct monthly supervision check-ins with mentors mentees and guardians based on BBBS of America national standards and BBBS of NYC best practicesMaintain accurate records and electronically log all supervision contacts into BBBS of NYCs participant database within monthly timeframeProvide support and coaching to Bigs working with individual LittlesMonitor closely for clinical and safety issues that may arise through supervision or program communication; Intervene and engage parents provide referrals to appropriate external community resources on as-needed basisOngoing contact with stakeholders (guardians school corporate partners) following up on issues or opportunities that arise in and out of program timeRequirementsRequirementsJOB QUALIFICATIONS:1 3 years experience working with youth in a direct service or case management focused positionExcellent public speaking skills and experience with facilitating programming/groups for high school aged participants; understanding of post-secondary pathway programming and the unique experiences of New York City high school students strongly preferred.Knowledge of child safety and mandatory reporter protocols alignment with an asset-based approach to supporting young people and volunteersAbility to be adaptable and flexible; must be able to manage multiple prioritiesStrong critical thinking and situational judgement skillsDemonstrated experiencing building and cultivating support from cross-functional stakeholders; Ability to develop trust and rapport among youth clients and volunteers; Documented strength in meaningful relationship building management and growth.Strong administrative and organizational skillsCommitment to BBBS of NYCs mission vision and valuesProficiency with Microsoft Office requiredFluency in Spanish Mandarin Cantonese or Korean a plus!!COMPENSATION & BENEFITS:Salary Range: $50000 - $54000 annuallyDental Health Vision Insurance (immediate eligibility)403b Retirement PlanHybrid Work Schedule/Flexible Work Arrangements14 Federal Holidays Summer & Winter Office ClosureGenerous Vacation & Sick TimeTO APPLY:Please submit your resume and cover letter via our Career Center. Applications without a cover letter will NOT be reviewed.Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors.If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone TTY fax email etc.) or Applicants with disabilities may contact our team via telephone fax email and other means to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact Human Resources at (phone TTY fax email etc.) or Salary Description$50000-$54000Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 50000 - 54000