Program Supervisor II at Volunteers of America Los Angeles

About Us:VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .PAY RATE:$29.88-$31.45 PerHourBENEFITS:VOALA offers competitive medical dental vision and retirement benefitsJOB SUMMARY AND PURPOSEThe Program Supervisor II provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives.DUTIES AND RESPONSIBILITIES Achieve grant objectives by supervising the program staff providing expertise and monitoring service delivery while providing information to the Director highlighting progress in reaching goals;Coordinate day-to-day operations of program service providers overseeing intake creation of service plans and delivery of services to clients;Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate;Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures;Assist Director with implementing policies procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services train and mentor staff;Coordinate outreach and collaboration efforts with community partners and stakeholdersOther duties as assignedESSENTIAL DUTIES:PROGRAM OPERATIONS: Responsible for day-to-day Program efforts providing guidance and supervision for staff budget oversight project timelines and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources.RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients in both hard (paper) and soft (electronic) files ensuring records are accurate and matching; report regularly to Director progress of project timelines.COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements.TRAINING AND MENTORING: Responsible for case management teams development through: training policy and procedure structured supervision and learning collaborativesCHANGE LEADERSHIP: Identifies better faster more efficient ways to achieve the program goals and objectives.Community Outreach.Other duties as required and may be subject to change.QualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsCurrent TB screening and Immunization Records (within 5 days of hire)Copy of Current Professional License (if applicable)Current BLS Certification (within 15 days of hire)Valid Drivers licenseCompletion of all required trainings (within 30 days of hire)EDUCATION:Bachelors degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).Within 15 days of hire attend Basic Life Support (BLS) certification EXPERIENCE:2 years of supervisory experience in a social services organization (leading programs projects or staff)PREFERRED QUALIFICATIONS:Master of Social Work or discipline related to Program servicesPrior experience as a supervisor or team leader managing (5) or more individualsExperience with managing public contacts (e.g. HUD ESG SAMHSA)Experience with report development for public fundersKnowledge about community resourcesExperience with HMIS and other relevant databases used by partner service providersAbility to work with people from various backgrounds and/or limited English capabilitiesVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 28 - 29