Project Manager at BryceTech

Project ManagerLocation: Remote & On-Site (New Mexico Counties as Required)Clearance: Public Trust eligibility (FEMA background check)Position Type: Full-time Contingent Upon AwardProgram: FEMA Hermits Peak/Calf Canyon Claims Office Technical SupportAbout the RoleWe are seeking experienced Project Managers to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office. This role provides team leadership and operational coordination across claims review quality control and appeals functions supporting wildfire and flood survivors in New Mexico.Project Managers serve as team leads and technical advisors ensuring high-quality policy-compliant work output across a high-volume claims environment. This position requires strong analytical skills excellent communication and demonstrated experience managing case processing teams in fast-paced compliance-driven programs.Key ResponsibilitiesTeam Leadership & Workload ManagementProvide day-to-day oversight direction and technical support to claims review QC and appeals staff.Assign balance and monitor caseloads to ensure timely accurate task completion.Conduct coaching and provide clarifications on HPCC policy eligibility valuation principles and workflow.Identify training gaps and communicate needs to management.Claims Processing & Technical ReviewSupport staff reviewing Proofs of Loss (POLs) supporting documentation valuations and eligibility determinations.Ensure consistent application of FEMA regulations HPCC policies and 44 CFR Part 296.Conduct escalated reviews or complex case checks when needed.Quality Control & Compliance SupportValidate the accuracy and completeness of casework before submission to government reviewers.Identify discrepancies documentation gaps and areas requiring rework.Track and analyze QC trends; recommend corrective actions or process improvements.Appeals SupportOversee team members preparing administrative appeal reviews including document assembly bulleted analyses and in-depth written memorandums.Ensure accuracy policy compliance and timely submission of all appeal work products.Coordination & CommunicationCommunicate effectively with FEMA counterparts claimants navigators SMEs and internal teams.Provide clear explanations regarding policy procedures and documentation requirements.Escalate issues affecting case movement timelines or operational performance.Reporting & DocumentationTrack team metrics deliverables and productivity requirements.Ensure timely and accurate updates in FEMAs system of record.Support weekly monthly and ad-hoc reporting needs as required.Qualifications : Education: High school diploma required.Experience: 1 - 10 years of combined experience in:Claims or case processingCustomer service and claimant interactionReviewing disaster-related losses and documentationData entry eligibility review valuation and benefits analysisLeadership & management skills:Team lead or supervisory experience in a case-processing environmentAbility to manage workloads prioritize tasks and guide staff in technical decision-makingCommunication:Excellent written and verbal communication skillsAbility to clearly explain policy and regulatory requirementsTechnical proficiency:Experience with claims or case management systemsStrong documentation organizational and analytical skillsPreferred ExperienceFEMA disaster assistance insurance adjusting or federal claims processing experienceExperience supporting government programs especially high-volume highly regulated environmentsFamiliarity with HPCC program guidance and 44 CFR Part 296Work Environment & TravelWork may include remote and on-site support.Travel may be required to FEMA field offices and claimant locations within:San Miguel Mora Santa Fe Taos Sandoval Rio Arriba Colfax and surrounding New Mexico counties.Additional Information : This position is contingent upon contract award.BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Full-time Key Skills Project Management Methodology,Project / Program Management,Construction Estimating,Construction Experience,PMBOK,Visio,Construction Management,Project Management,Project Management Software,Microsoft Project,Project Management Lifecycle,Contracts Department / Functional Area: Public Health Experience: years Vacancy: 1