Project Manager, End User Experience at Point72

A CAREER WITH POINT72S TECHNOLOGY TEAMAs Point72 continues to reimagine the future of investing our Technology group is constantly improving our companys IT infrastructure positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.WHAT YOULL DO Build and maintain an end user experience improvement roadmap that aligns with business objectives Define success metrics such as customer satisfaction adoption/usage and resolution times while identifying opportunities for improvement Write problem statements business cases and project charters with clear scope timeline and ROI. Drive execution using Agile/Lean practices managing risks dependencies change control and stakeholder communications. Partner with cross-functional teams such as engineering service desk security human resources and communications to deliver solutions. Pilot test and standardize device builds app configurations and workflows. Plan launches including training communications and support playbooks to ensure smooth transitions. Instrument feedback loops such as in-app prompts surveys and forums to analyze telemetry. Create and maintain dashboards and quarterly reviews using insights to guide improvements. Manage vendors and budgets including evaluation and selection contract negotiation and tracking value against spend.WHATS REQUIREDWe are seeking the following qualifications in a candidate: 5-8 years managing technology projects Bachelors degree Demonstrated success delivering improvements across end user experience areas such as device lifecycle (Windows/macOS/iOS) MDM/MAM VDI identity/SSO Office/M365/Google Workspace Slack/Teams/Zoom SaaS rollouts self-service portals and knowledge bases. Strong grasp of service management (ITIL) support operations and change management (ADKAR/Prosci). Fluency with project tools and data such as Jira/Azure Boards Smartsheet Tableau/Power BI and Excel Exceptional communication with the ability to translate technical details into business impact Strong problem-solving collaboration analytical and communication skills Strong end-user service orientation with a focus on user satisfaction and experience Ability to prioritize and lead a team to troubleshoot complex issues across the entire firm provide root cause analyses and make recommendations to mitigate future risk Adaptable to a broad range of tasks and issues including occasional weekend work and participation in on-call rotation Commitment to the highest ethical standardsWE TAKE CARE OF OUR PEOPLEWe invest in our people their careers their health and their well-being. When you work here we provide: Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women people of color and the LGBT community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and moreABOUT POINT72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investor-led culture and committing to our peoples long-term growth. For more information visit annual base salary range for this role is $112000-$180000 (USD) which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level among other things.Required Experience:IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Contract Experience: years Vacancy: 1