Property Manager - Retail Portfolio at Asana Partners

Property Manager

Asana Partners is a retail real estate investment firm creating value in vibrant neighborhoods by leveraging vertically integrated capabilities and retail expertise. With more than $8 billion of neighborhood assets under management, the firm is active in growth markets throughout the United States and is driven to make a positive impact within communities.

The Property Manager serves as the on-site and portfolio-level leader responsible for delivering an exceptional tenant experience, driving financial performance, and executing operational excellence across assigned assets. This role combines a hospitality-first mindset with strong financial ownership, disciplined operations, and technology-enabled execution. The Property Manager is not simply managing buildings; they are curating high-performing environments where tenants thrive and assets outperform.

Responsibilities:

• Tenant Experience & Hospitality
• Serve as the day-to-day relationship manager for tenants at each portfolio property
• Deliver a tailored hospitality experience aligned with each asset
• Proactively engage tenants through regular communication and community-building initiatives
• Lead tenant issue resolution with urgency, ownership, and follow-through
• Financial Performance and Asset Execution
• Own budget-to-actual performance, including variance analysis and corrective action planning
• Partner with Asset Management to execute business plans
• Oversee accounts receivable, CAM management, recoveries, and expense control
• Drive NOI growth through operational efficiencies and strategic vendor management
• Operations & Vendor Management
• Execute Asana Partners operating standards across maintenance, engineering, janitorial, landscaping, and life safety
• Manage vendors as performance-based partners
• Ensure vendor compliance, COIs, and service standards are consistently met
• Oversee capital projects, tenant improvements, and property upgrades
• Technology & Data-Driven Management
• Leverage Asana Partners technology platforms (e.g., Yardi Voyager, Cove, AI tools) to monitor performance and operations
• Ensure data accuracy, reporting transparency, and real-time visibility
• Use analytics and dashboards to drive proactive decision-making
• Adopt AI-enabled tools to improve responsiveness and efficiency
• Leadership & Team Coordination
• Lead and coordinate property teams, including assistants, engineers, and third-party partners
• Establish clear expectations around urgency, accountability, and service quality
• Foster a culture of collaboration, hospitality, ownership, accountability, and intellectual curiosity that embraces continuous improvement and challenges conventional thinking
• Support hiring, training, and development aligned with Asana Partners' standards
• Risk Management & Compliance
• Ensure compliance with life safety, regulatory, and lease requirements
• Lead incident response, reporting, and risk mitigation efforts
• Maintain thorough and accurate documentation across all operations

Requirements:

• 37+ years of commercial property management experience
• Retail and/or mixed-use experience strongly preferred
• Proven ability to manage budgets, vendors, and tenant relationships
• Hospitality background or experience strongly valued

Skills & Attributes:

• Hospitality-driven mindset with acute attention to detail
• Solid financial and analytical capabilities
• Excellent communication and relationship management skills
• Tech-forward and adaptable to new tools and systems
• Passion for quality and excellence
• Ability to collaborate with people across multiple disciplines and markets
• Strong organizational and process skills to navigate multiple competing priorities and teams
• Strong work ethic, self-motivated, and capable of effective independent judgment

Preferred:

• Experience with Yardi or similar property management platforms
• Exposure to high-touch retail or experiential environments
• Experience in high-growth or evolving platforms